Elizabeth Worlu

ELIZABETH WORLU Rivers State, |www.linkedin.com/in/worluelizabeth PROFESSIONAL SUMMARY Experienced and Dedicated Customer Support Representative and Executive Virtual Assistant with over 3 years of delivering exceptional customer support services across email, phones and social media platforms. Proficient in CRM tools with a proven record of exceeding customer satisfaction targets and reducing response times while maintaining a high quality support in a fast paced environment. Adept at multitasking in dynamic environments, resolving complex issues with empathy, patience and customer-first mindset, fostering client relationships, and driving organizational efficiency to support business goals. PROFESSIONAL EXPERIENCE Customer Service Representative Virtual Lace World -2025 • Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate. • Collaborated with team members to resolve customers recurring issues and • Consistently kept my customer satisfied just by being patient, listening well, and making sure they felt heard and supported. • Helped customers get the answers they needed quickly, solving about 90% of issues on the first try. • Escalated complicated issues when necessary. Customer Support Representative O.K Gaming Center|- • Delivered in-person support to over 100+ customers daily, answering inquiries about betting services, payouts, and account issues. • Managed customer disputes professionally, often diffusing tense situations and turning complaints into positive experiences. • Ensured accurate and timely payouts and account updates using POS systems. • Provided training and support to junior team members on best practices for client handling. • Maintained a clean, organized environment to promote customer comfort and trust. • Built strong customer loyalty through personalized service and problem-solving. TRAINING / CERTIFICATIONS • IT Support Skills – Digital Witch Community | 2025 CORE SKILLS • Customer Relationship Management • Conflict Resolution & Empathy • Communication & Interpersonal Skills • Ticketing & Live Chat Support • Multitasking in High-Traffic Environments • POS Handling & Basic Technical Support • Time Management • Team Collaboration TECHNICAL SKILLS • Google Workspace (Docs, Sheets, Gmail, Google Calendar ) • Slack • CRM Software (Zendesk, Intercom, Freshdesk, Hubspot) • Automation Tool (Zapier) • Project Management Tool (Trello, Clickup, Asana, Monday.com)