Elizabeth Wamwene Peter

ELIZABETH PETER Customer Service Representative Experience About Me I have a diverse background as both a virtual assistant at Dhabiti Properties and a customer care representative at Magharibi Farm Capital. My experience spans handling property information, scheduling appointments, and supporting sales, coupled with resolving customer inquiries and ensuring satisfaction. Known for strong communication, proactive problem-solving, and dedication to exceptional service, I bring comprehensive skills in client support and administrative efficiency to any role. --Nairobi,Kenya Language English Germany (basic) Virtual Assistant Dhabiti Properties 2022- October 2024 Customer Support and Communication Respond to inquiries, provide property information, and maintain professional communication with clients via phone, email, and messaging Administrative Management: Schedule appointments, manage property listings, and assist with marketing materials to support real estate agents and clients. Client Relationship Building: Build rapport, gather client feedback, and address concerns to ensure positive client experiences and satisfaction. Sales Support and Coordination:Assist in property transactions, conduct market research, and provide technical support to facilitate smooth sales processes and client interactions. Customer Representative Magharibi Farm Capital- Customer Support: Provide timely and helpful responses to customer inquiries, concerns, and complaints related to agricultural products. Assist customers in understanding product features, specifications, and uses. Order Processing: Process orders accurately and efficiently, ensuring that orders are fulfilled correctly and on time. Coordinate with logistics and warehouse teams to ensure smooth order fulfillment and delivery. Product Knowledge :Maintain comprehensive knowledge of the firm's agricultural products, including their benefits, applications, and competitive advantages. Educate customers on product features, usage, and best practices to maximize customer satisfaction and product effectiveness. Problem Resolution: Address and resolve customer issues promptly and effectively, ensuring a positive customer experience. Collaborate with other departments such as sales, marketing, and production to resolve complex customer problems. Expertise Education Torrens University Communication (Verbal, Written, Active Listening) Customer Service Orientation (Empathy, Patience, Problem-Solving) Product and Service Knowledge Technical Skills (CRM, Troubleshooting) Organizational Skills (Time Management, Task Prioritization) Interpersonal Skills (Collaboration, Relationship Building) Masters of Business Analytics 2024 - University of Eldoret Bachelors in Economics- Skills Summary customer service orientation Technical Skills 95% 90%