Elizabeth Wainaina

As an experienced Customer service executive and Accounts assistant, I bring over 5 years of proven experience in customer service, virtual assistance and data entry of proven track record in delivering top-notch general support, proficiency in time management and attention to detail. My expertise lies in delivering exceptional support, maintaining accuracy, and ensuring efficient operations. I am excited to leverage my skills to contribute effectively to an individual or a team’s success.

I can help you get it done!

Below, among others are some of my skills and experiences;

1. Bookkeeping and Accounting:

• Invoicing: Creating and sending invoices to clients.

• Expense tracking: Managing business expenses and categorizing them.

• Basic financial reports: Preparing profit and loss statements or balance sheets.

-Managing Petty cash book.

2. Administrative Support:

• Email management: Sorting, responding to, and organizing emails.

• Calendar management: Scheduling appointments and managing events.

• Data entry: Inputting and organizing data into spreadsheets or databases.

• Travel planning: Booking flights, accommodations, and creating itineraries.

• Document preparation: Drafting and formatting documents, reports, and presentations.

3. Customer Service:

• Responding to customer inquiries via calls, emails, chats, or social media.

• Managing customer support tickets and resolving issues.

• Handling product returns, refunds, and exchanges.

4. E-commerce Support:

• Product listing: Uploading and managing products on e-commerce platforms.

• Inventory management: Monitoring and updating stock levels.

• Order processing: Handling customer orders and tracking shipments.

5. Research and Market Analysis:

• Market research: Gathering data and providing insights on market trends.

• Competitor analysis: Evaluating competitors' strategies and products.

• Industry reports: Compiling information on specific industries.

6.Personal Assistance:

• Personal scheduling: Managing personal appointments and tasks.

• Online shopping and gift research: Finding and purchasing products or gifts.