Elizabeth Wagaki

ELIZABETH NYAMBURA. virtual assistant. Nairobi-(-. "Friendly and Experienced Virtual Customer Service Representative Ready to Assist and Support Customers to the Best of My Abilities!" Work Experience Volunteer. Ajira Digital - Othaya September 2021 to Present · · · · Assisted with planning, coordination, and logistics of community impact events. Greeted community center drop-ins and matched available services with the stated needs. Addressed client questions, directed guests to appropriate locations, and resolved concerns. Developed promotional materials to increase brand awareness and communicate organizational goals. Othaya— Internship Kenyatta National Hospital May 2021 to August 2021 · Created and updated tracking spreadsheets using Microsoft excel. · Improved organizational filing systems for confidential employee records, improving accessibility and efficiency. · Assisted in processing casual payments. · Leveraged administrative skills to help staff with day-to-day needs. · Greeted and directed visitors to facilitate scheduled meetings or interviews. · Scheduled interviews with management teams. · Maintained accurate and current employment records for all positions and team members. Cashier and Sales Person. Praiz Supermarket - Othaya August 2019 to April 2021 · · · · · · · Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Helped customers complete purchases, locate items and join reward programs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Reviewed weekly sales ads and monitored sales changes. Worked flexible schedule and extra shifts to meet business needs. Set up new sales displays each week. Industrial Attachment. National Hospital Insurance Fund - Othaya October 2018 to December 2018 · · · · · · · Registration of new members. Scanning, merging, and photo card dispatch. Customer care procedure. Biometric registration. Revenue reconciliation, debt collection, and raising demand notices. Capturing of claims, confirming of claims, claims examination, and filling. Record management and keeping, and Filling documents. Education Thika Diploma in human resource management. Thika Technical Training Institute January 2019 to December 2019 Skills • Clerical support. • Data Entry. • Email management and marketing. • Decision Making. • Calendar management. • Creativity and Innovativeness. • File and records management. • Continuous learning. Languages • English – Expert. Certifications and Licenses FUNDAMENTALS OF DIGITAL MARKETING. January 2023 to Present