Elizabeth W Muroki

Curriculum Vitae Elizabeth W Muroki P.O Box 62 Nairobi, Kenya● - ●- Professional Summary Meticulous professional with extensive experience in handling accounting, Telemarketing and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Proficiency in a wide range of accounting areas such as accounts payables and receivables, journal entry preparation and general ledger, payroll preparation and management, bank and general ledger reconciliations, financial forecasting and budgeting, establishing strong internal control system and budgetary forecasting and preparation . Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Core competencies and skills Ability to compile, verify, analyse, interpret and disseminate critical financial data Ability to work well with Computerized Accounting, Quick Books, XERO,Ms-Word, Ms-Excel, Ms-Power Point, Ms-Access, Internet Possess excellent numerical & data entry skills along with a comprehensive understanding of finance, administrative and accounting procedure A team player who is responsible, diplomatic and confident at dealing with people at all levels Sound understanding /experience in financial management and processing and accounting principles Ability to accurately prepare daily ,weekly ,monthly quarterly and annually financial and administrative reports Ability to handle confidential information and documents appropriately AREAS OF EXPERTISE Inbound Calls Management Finance Management • Customer service Financial Reporting • Sales & Marketing Emails Management • Accounting Bookkeeping WORK EXPERIENCE VIVO WEAR RWANDA Compliance Manager/Senior Accountant (6/2013 to 02/2018) Receives, approves, and, when necessary, investigates client's accounts payable invoices. Following up on compliance issues that require investigation Evaluating compliance systems and ensuring adequate software is in place Reporting on compliance Dealing and being the point of contact for the regulators Conducting regular GAP analysis on new and updated controls and best practices in the industry Codes payables for accounts payable clerks to input. Post and process journal entries to ensure all business transactions are recorded Preparing financial reports Communicates (both in verbal and written form) with clients, client suppliers, vendors, and banking contacts. Keeps track of client assets. Prepares appropriate schedules and reports as requested by clients and partners. Handles client payroll. Preparing purchase order and bills Assists accountants on tax return preparation. Generates 1099's and W-2's for clients. Performs other duties as assigned from time to time by CEO or partners. PROFESSIONAL EXPERIENCE BRITON Customer Care Representative (6/2012 to 2/2013) Identify and secure potential clients by cold-calling, e-mailing or direct meeting. Create and maintain positive client relationships to build business. Define and implement sales strategy and technique to establish marketing goals. Understand client’s needs and tailor products to meet client requirements. Create innovative ways to build business from individual accounts. Work with sales team to identify opportunities for new markets and growth. Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals. Perform up-selling and cross-selling of products to clients. Conduct effective sales presentation for potential customers. Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Evaluate and enhance current trade shows, conventions, and other marketing events to develop new opportunities. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner. Develop best practices for online sales and customer services. Ensure sales team complies with company policies, procedures and business ethics codes. FQN COMMUNITY NETWORK Accountant/ Virtual Assistant (01/2012 to 6/2012) Post and process journal entries to ensure all business transactions are recorded Update accounts receivable and issue invoices Update accounts payable and perform reconciliations Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines Assist with reviewing of expenses, payroll records etc. as assigned Update financial data in databases to ensure that information will be accurate and immediately available when needed Prepare and submit weekly/monthly reports Assist senior accountants in the preparation of monthly/yearly closings Assist with other accounting projects Received inbound calls for information regarding different companies on the Initiative panel Made outbound calls to prospective customers to provide them with information on the organization services Documenting and doing responsibility organizing. Handled incoming emails and support tickets by appropriately replying to them following company policy Key Accomplishments • Discovered 555 new authentic research avenues which contributed to a great increase in reliable information obtainment PROTIGA CORP. FREELANCER, Maryland Virtual Assistant (1/2008 to 5/2011) Handle correspondence and respond to inbound calls from customers Set up auto responders to manage incoming email in a profound manner Book customers’ appointments and make follow up calls Handle calendar management duties by coordinating executives’ schedules and appointments Do internet research as requested by the management Manage files in electronic forms using applications such as Dropbox and slack. Handle database building duties such as updating email or contact lists Set up and manage social media accounts on Facebook, Twitter and LinkedIn Publish blog posts and filter and reply to comments left on the blog Answer support tickets to resolve customers’ problems and provide additional information EDUCATION Certified Public Accountant- CPA University of Cape Town, Bachelor of Business Administration -Finance option. I achieved First Class Honors 2007 – 2009 Regions Group International. Certificate in NGO Management .2006 -2008