Elizabeth Valeza

With a diverse and dynamic background in customer service, real estate, and mortgage assistance, I bring a wealth of expertise in client relations, problem-solving, and operational efficiency. My ability to adapt across industries, from international customer support to real estate sales and loan processing, demonstrates my versatility and commitment to excellence.

I have accumulated significant experience as an international Customer Service Representative across multiple industries, including healthcare and retail. At Alorica Philippines, I provided high-quality customer support for healthcare clients, efficiently addressing inquiries and resolving concerns using Omni tools. My ability to handle sensitive information and ensure customer satisfaction showcases my professionalism and attention to detail. At IBEX Global Solutions, I assisted drivers by troubleshooting concerns using Oracle and SFDC, demonstrating my technical proficiency and problem-solving capabilities. Similarly, my tenure at Teleperformance reinforced my skills in communication, adaptability, and handling diverse customer needs in a fast-paced environment.

Beyond customer service, I spent seven years as a Property Specialist and Marketing Staff at BF Omillo Realty, where I managed real estate sales, client negotiations, and relationship-building. This role sharpened my ability to persuade, strategize, and deliver outstanding customer experiences in a high-stakes environment.

To complement my hands-on experience, I have earned a Loan Officer Assistant certification, marking my transition into the mortgage and finance industry. This training has provided me with knowledge of loan processing, underwriting support, and customer financial assessment, equipping me to assist clients in securing home financing solutions effectively.

Key Skills & Competencies:

• Customer Relationship Management (CRM): Proficient in Salesforce, Zendesk, Freshdesk, and HubSpot, enabling me to track and enhance customer interactions.
• Multichannel Communication: Skilled in handling customer queries across phone, email, and chat platforms with efficiency and professionalism.
• Problem-Solving & Conflict Resolution: Experienced in de-escalation techniques and troubleshooting customer concerns to ensure seamless service delivery.
• Technical Proficiency: Adept in Microsoft Office Suite and Google Workspace, with experience using enterprise tools like Oracle and SFDC.
• Data Entry & Record Management: Ensuring accurate and organized documentation of customer interactions, transactions, and account details.
• Sales & Negotiation: Proven track record in real estate sales, client acquisition, and maintaining long-term business relationships.

With a strong foundation in customer service, sales, and finance, I am a results-driven professional eager to contribute to an organization that values efficiency, client satisfaction, and business growth.