ELIZABETH IBAHE UGBOMOR
Experienced Virtual Assistant
PROFESSIONAL SUMMARY
Experienced Virtual Assistant with 5+ years of experience supporting executives, managing complex
calendars and inboxes, coordinating projects, and streamlining remote business operations. Skilled in
CRM management, stakeholder communication, workflow automation, and executive reporting using
tools such as HubSpot, Zapier, Asana, ClickUp, Slack and Google Workspace. Proven ability to improve
operational efficiency, manage cross-time-zone collaboration, and maintain organized administrative
systems in fast-paced remote environments. Known for strong attention to detail, proactive
communication, and delivering reliable executive support that enhances productivity and client
satisfaction.
CORE COMPETENCIES
• Executive Calendar & Email Management
• Project Coordination & Task Tracking
• Administrative Operations & Reporting
• Google Workspace & Microsoft 365
• Workflow Management (ClickUp, Monday, Asana)
• Remote Collaboration (Slack, Teams, Zoom)
• Data Entry & Digital File Organization
• Spanish Language – Basic (A1)
PROFESSIONAL EXPERIENCE
Virtual Assistant – Executive Support and Operations
Digital Witch Community | January 2025 – January 2026
Managed complex executive calendars and inboxes, coordinating meetings across time zones and
resolving scheduling conflicts to ensure efficient daily operations.
Coordinated project workflows by tracking deliverable, monitoring timelines, and following up with
stakeholders to keep projects on schedule.
Acted as the communication liaison between executives, clients, and remote teams, drafting professional
emails and maintaining clear communication across departments.
Maintained digital filing systems and handled administrative documentation, data entry, and reporting
with high accuracy.
Managed CRM updates and automated processes using HubSpot and Zapier, improving operational
efficiency by 35%.
Supported onboarding and engagement for 10+ clients, increasing retention and satisfaction by 25%.
Prepared reports and presentations for leadership, tracking operational metrics and project progress.
Supported logistics coordination including meeting preparation, virtual events, and executive scheduling
support.
Tools used: HubSpot CRM, Zapier, Google Workspace, Microsoft Office, Slack, Trello, Asana, Outlook,
Microsoft Teams, Excel.
Administrative Assistant & Project Manager
Excelerate, Dubai | Mar- Apr 2026- Internship
Provided administrative support across the full project life cycle, improving task completion rates
by 20%
Managed calendar coordination, meeting scheduling, and follow-ups for cross-functional teams to
ensure on-time project delivery
Maintained project documentation, reports, and dashboards to support stakeholder
communication and decision-making
Supported task tracking and workflow management using ClickUp, ensuring accountability and
progress visibility
Streamlined administrative processes and workflow automation, reducing manual tasks by 30%
and improving operational efficiency
Admin Support & Customer Success Manager
EClass, Chile | January 2024 – January 2026
●
Supported administrative and operational processes for adult learning programs, including
schedule coordination, data management, documentation, learner on-boarding, progress tracking,
and reporting, reducing administrative delays by 35%.
●
Customized learning and development plans for clients based on skill gap analysis and
organizational objectives, using Google Slides and Canva, resulting in 30% faster
on-boarding and improved skill acquisition.
●
Integrated real-world business scenarios and case studies into virtual sessions to strengthen
practical application of language and workplace skills, leading to 25% higher engagement and
knowledge retention rates.
●
Tools used: Zoom, Microsoft Teams,Canva, LMS platforms, and Google Workspace.
Virtual Administrative Staff & Client Success Manager
Genuine Digital School, Colombia | June, 2024–July, 2025- Contract
●
Provided executive support and project coordination, planning and executing 10+ virtual
programs and interdisciplinary initiatives, improving project delivery efficiency by 35%,
utilizing Outlook, Teams, and cloud-based documentation tools.
●
Optimized team collaboration and scheduling among 20+ teachers and global staff, reducing
communication turnaround time by 30% through Microsoft Teams, Outlook, and shared digital
calendars.
●
Enhanced stakeholder satisfaction by providing timely responses, updates, and issue
resolution for students, parents, and educators, contributing to a 20% improvement in
satisfaction and engagement scores.
●
Supported strategic planning and program development, integrating structured workflows, cultural
awareness, and critical thinking modules into digital programs, resulting in measurable learning
and operational improvements.
●
Managed virtual operations for 100+ students and 100+ global staff, improving
cross-regional communication and coordination by 30% using Microsoft Teams (CRM), Outlook,
Google Workspace (Docs, Sheets, Meet), and LMS platforms.
TOOLS & TECHNOLOGIES
Google Workspace | Microsoft Office | Slack | HubSpot CRM | Zoom | Calendly | Canva | Dropbox |
Google Drive | Microsoft Teams | Zapier | Trello | Asana
EDUCATION
Post Graduate Diploma in Education
University of Port Harcourt Rivers State, Nigeria | January, 2024
Bachelor of Technology in Agriculture, BTech Agric.
Federal University of Technology Niger State, Nigeria | January, 2024 | CGPA- 4.35
CERTIFICATIONS
● IT Support- Digital Witch- 2026
● Asana Workflow Specialist- 2026
● Project Management Internship- 2026
