Elizabeth Tariere Ijeh Tarila

ELIZABETH TARIERE IJEH-TARILA Port Harcourt, Rivers State, Nigeria PROFESSIONAL SUMMARY Detail-oriented, proactive Administrative Assistant and trained Virtual Assistant with over 2 years of professional virtual support experience and over 10 years of administrative and customer service experience in fast-paced environments. Skilled in managing high volume emails, calendar coordination, data entry, CRM management, customer support and office operations. Proficient in Google Workspace, Microsoft Office Suite, CRM platforms (Freshdesk, HubSpot, Zendesk) and collaboration tools including Slack and Trello. Known for strong organization, accuracy and excellent communication, with a proven ability to streamline processes, improve response times and enhance client satisfaction. Eager to contribute efficiency and professionalism to a dynamic administrative team. SKILLS AND COMPETENCIES Administrative & Office Support  Calendar and inbox management  Meeting coordination & note-taking  Document preparation and proofreading  File organization and record keeping  Task tracking and workflow coordination Customer Service & Communication  Professional email and phone support  Client follow-up and relationship management  Handling high-volume inquiries  Issue resolution with patience and efficiency Data & CRM Management  Accurate data entry and reporting  CRM updates and ticket tracking (Freshdesk, HubSpot, Zendesk)  Contact database maintenance Tools & Technology  Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)  Microsoft Office Suite (Word, Excel, PowerPoint)  Slack, Trello, Mailchimp  Familiar with bookkeeping/invoicing tools and online forms platforms Work Strengths  Strong time management and multitasking  Attention to detail and confidentiality  Process improvement and problem-solving  Remote work readiness and quick learner PROFESSIONAL EXPERIENCE Administrative Officer / Customer Service Representative United Geophysical (Nig.) Ltd., Nigeria | April 2013 – Present  Manage daily administrative operations, scheduling, documentation and internal coordination  Handle high-volume emails and phone inquiries, providing timely and professional client support  Maintain accurate records through data entry, reporting and CRM systems  Prepare reports, correspondence and meeting notes for management  Improve workflow efficiency by organizing files and streamlining processes Customer Service Representative Digital Witch, Nigeria | May 2025 – November 2025  Responded to customer inquiries via email and phone, resolving issues promptly  Managed client communications and ensured high satisfaction levels  Maintained detailed customer records and updated CRM systems Lead Generation Agent Digital Witch, Nigeria | May 2025 – November 2025  Conducted outreach and follow-ups with prospective clients  Organized lead data and maintained accurate tracking systems  Scheduled appointments and supported sales team activities Administrative Officer / ICT Assistant (NYSC) Federal Road Safety Corps, Kogi State, Nigeria | February 2011 – January 2012  Provided administrative and technical support to Corps Marshals  Managed data records, documentation and reporting  Assisted with system maintenance and office operations Program Assistant (Intern) Amaextech Earth & Environmental Co. Ltd, Nigeria | August 2009  Supported program coordination and documentation  Assisted with scheduling, record-keeping and administrative tasks EDUCATION Bachelor of Science, Geologist Niger Delta University, Wilberforce Island Amassoma, Bayelsa State, Nigeria – August 2010 Diploma in Desktop Publishing Global Technology Communication Systems Lt, Port Harcourt, Rivers State, Nigeria – January 2011 CERTIFICATIONS  In Demand IT Support Skills, Digital Witch Support Community – October 2025