Elizabeth Steelman

Hi there! I'm a seasoned Customer Service and Support Specialist with over 15 years of experience providing high-quality, empathetic, and solution-focused support across a wide range of industries — including healthcare, technology, retail, and financial services. I’m passionate about delivering a world-class customer experience (CX) through clear communication, active listening, and a deep understanding of client needs.

My background spans call center operations, patient coordination, account support, and remote customer engagement, and I’ve consistently been recognized for my ability to de-escalate complex issues, meet and exceed service level agreements (SLAs), and drive measurable improvements in first-call resolution rates, customer satisfaction scores (CSAT), and retention. Whether it’s via phone, email, live chat, or a ticketing system, I make sure each interaction is professional, positive, and efficient.

In my most recent roles, I’ve supported both B2C and B2B clients using platforms like Zendesk, Freshdesk, Salesforce, HubSpot, Intercom, and other CRM and help desk tools. I’m quick to learn new systems, and I thrive in fast-paced environments where adaptability, consistency, and empathy are key. I also bring strong technical troubleshooting skills, especially useful when helping customers navigate apps, portals, or digital tools.

As a remote contractor/freelancer since COVID, I’ve developed a reputation for being a self-starter, team collaborator, and dependable contributor, always showing up with professionalism and a calm demeanor, even under pressure. I know how to manage my time effectively, balance multiple support channels, and maintain productivity while working independently.

Beyond my technical skills, what sets me apart is my ability to connect with people. I understand that behind every ticket or call is a person who wants to be heard and helped. That’s where I shine — building rapport, restoring trust, and making sure the customer walks away feeling valued.

If you're looking for a remote customer service professional who’s reliable, detail-oriented, tech-savvy, and committed to excellence — I’d love to connect.