Elizabeth Pura

Elizabeth Pura Manila, Philippines -- Dedicated and experienced IT ServiceDesk dispatcher, customer service and quality analyst. Skills • • • • • Proficient in Microsoft related products: Active Directory Office 365, Teams, SharePoint, and MS Office suites Proficient in VPN, Citrix Remote Access, Windows Terminal Server Proficient in DSL Troubleshooting Networking, Software and Computer applications Mobile phone support: Apple iPhone IOS and Android for connection and setup with email and other enduser needs Proficient in ConnectWise Manage and Automate Experience FEBRUARY 1, 2021-JUNE 30, 2023 Service Desk Dispatcher / Realitybytesinc MAY 12, 2015 – MARCH 31, 2021 Service Desk Dispatcher/ Panthera Technologies and The Newberry Group FEBRUARY 2011 - JUNE 2014 Quality Assurance Analyst / Bell Canada High Speed Internet - WIPRO BPO JANUARY 2009 - APRIL 2010 Technical Support Specialist / AT&T Managed Internet Services -Sykes Asia JUNE 2005 -JUNE 2008 Level 3 Technical Support Agent / Verizon Online DSL – Teletech SEPTEMBER 2004-JANUARY 2005 Customer Service Agent / Household Bank Credit Card Protect – ICT Group MARCH 2002-AUGUST 2003 Passenger Service Agent / Thai Airways International – MacroAsia Menzies NOVEMBER 2001-MARCH 2002 Accounting Clerk / SM Fairview Education Bachelor of Science in Tourism / University of Santo Tomas Training and Certifications Realitybytesinc • • • • • • Introduction to Networking PowerShell Essential Windows Server 2019 Training for Beginners Productivity and Time Management Critical Thinking with Emotional Intelligence ConnectWise Dispatcher Training Panthera Technologies • • ConnectWise Dispatcher Training Autotask Dispatcher Training WIPRO • • • • • • • • ISO 9001 Training Coaching Effectiveness 1 & 2 Transactional Monitoring The Fish Program Email Etiquette Strategic Leadership Development Training Advanced DSL Troubleshooting & Test Interpretation English Communications Training Sykes Asia • • English Communications Training Network and Systems Administration Training Teletech • • Internet and Networking Topology Training American Accent and Culture Training Toho International College • Japanese Language Thai Airways International • • Departure Control System World Tracer Management (Baggage Handling) Philippine Airlines • 2 Student Training Program