Elizabeth Opeyemi Ogedengbe

Elizabeth Opeyemi Ogendengbe - |- |-https://www.linkedin.com/in/elizabeth-ogedengbe- Objective •To develop a professional career with a dynamic and challenging organization whose demand for hard work, integrity and innovation coupled with self-motivation will maximize joint effort providing sustainable quality and progressive record of accomplishment. Education BSc Microbiology | 2017 | FEDERAL UNIVERSITY DUTSINMA Experience FREELANCING VIRTUAL ASSISTANT|REAL ESTATE|DLUXESHORTLETS|2024 Handling guest inquiries, booking confirmations, and pre-stay instructions Providing check-in/check-out instructions and offering real-time support for any issues. Writing compelling descriptions that highlight amenities, location, and nearby attractions. Regularly updating availability, rates, and seasonal promotions. Updating availability and managing minimum stay requirements based on demand. Managing reviews by thanking guests, addressing concerns, and building rapport. Promoting listings on Instagram, Facebook, and Pinterest with engaging visuals. Writing detailed, persuasive property descriptions. VIRTUAL ASSISTANT | STRATEN SOLUTIONS | 2023 Organize communication via emails and phone calls and messages. Provide customer service as first point of contact Organize meetings٫ travels, and accommodations Manage contact lists and organize managers’ calendars Create and review customer data spreadsheets and keep online records Conduct market research and report on the results Prepare presentations. Help employees with their administrative queries. CUSTOMER SERVICE REPRESENTATIVE | SUN KING | 2022 Manage large amounts of incoming phone calls and messages. Generate sales leads. Display customer centricity and the capacity to adapt and engage with various personality types. Demonstrate a history of exceeding quota expectations. Identify and assess customers’ needs to achieve optimal customer satisfaction Build sustainable relationships based on trust with customer through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Demonstrate effective multitasking, priotization and time management capabilities. Exhibit proficiency in basic mathematics and statistical analysis. Exhibit strong telephone communication skills, active listening abilities and familiarity with CRM systems. CUSTOMER CARE SERVICE | ALMAJIRYA | 2020 Handle and managed high volume of inbound and outbound calls Resolving customers complaints and queries Providing information to customers who call for enquiries Booking appointments and managing customers schedule for medical attentions TEACHING | DIVINE LOVE BAPTIST SCHOOL | 2018 Organize, maintain, and manage class systems in proper working condition Design and develop appropriate subjecting structional material to aid learning Manage and monitor student behavior Initiate and implement systems to managed student related issues Development and implement lesson plans in accordance with subject syllabus TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Gmail, Docs, Sheets, Calendar) Zoom, Skype, Microsoft , Teams, Slack, Seo Ranking Project Management Tools: Asana, Trello, Monday.com Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter, interest CRM Software: Zendesk,Angaza, Ameyo,Trello Graphic Design Tools: Canva and Figma