Elizabeth Oguekemma

ELIZABETH OGUEKEMMA Virtual Assistant | Customer Support | Admin Support - |-LinkedIn: http://www.linkedIn.com/in/bethkemma/ Portfolio: https://elizabeth-oguekemma.my.canva.site/portfolio Lagos, Nigeria CAREER PROFILE Results-driven Virtual Assistant and Data Analyst with 5+ years of experience in administrative support, data management, and digital marketing analytics. Proven expertise in Google Workspace, SQL, Power BI, and customer relationship management. Skilled in managing remote teams, coordinating complex projects, and delivering data-driven insights to optimize business performance. Strong communicator with experience supporting C-level executives and managing international business operations across multiple African markets. EDUCATION Bachelor of Science in Computer Science and Mathematics​ National Open University of Nigeria, Lagos | August 2015 - February 2020 Data Analytics Certificate​ ALX Nigeria | May 2023 - December 2023 AI-Augmented Professional Development Skills​ ALX Nigeria | February 2024 - March 2024 Customer Support and Virtual Assistant Digital Witch | April 2025 - June 2025 WORK EXPERIENCE Virtual Assistant & Data Analyst Key Verticals | Remote | February 2025 - July 2025 ●​ Manage and analyze performance data for digital advertising campaigns, improving ROI by 25% ●​ Provide comprehensive virtual support for data-intensive projects, including Adsterra campaign optimization ●​ Export and structure large datasets in Excel/Google Sheets for executive reporting and analysis ●​ Filter campaign data by key performance indicators (eCPA, CTR, conversions) to identify optimization opportunities ●​ Implement Custom Bid settings and budget allocation strategies based on data-driven insights ●​ Deliver detailed performance reports to stakeholders with actionable recommendations Virtual Assistant Intern AFRIMENT | Remote | January 2024 - April 2024 ●​ Designed and executed comprehensive email marketing campaigns using Canva, increasing engagement by 40% ●​ Created automated customer support systems and email templates, reducing response time by 60% ●​ Conducted market research on AI trends in cybersecurity, delivering executive-level reports and infographics ●​ Managed event planning coordination for Tech Conference 2025, including venue research, budget planning, and speaker coordination ●​ Developed customer service protocols and autoresponder systems to improve customer satisfaction ratings ●​ Coordinated travel arrangements and itinerary planning for executive business trips Product Manager Agbiwe Project Limited | Lagos, Nigeria | March 2022 - March 2024 ●​ Managed cross-functional teams and prioritized project deliverables across multiple stakeholder groups ●​ Gathered, analyzed, and documented technical requirements for product development initiatives ●​ Maintained competitive market analysis and integrated emerging technology trends into product roadmaps ●​ Created compelling data narratives and executive presentations for senior leadership ●​ Facilitated communication between technical teams and business stakeholders to ensure project alignment Business Development & Facility Manager Mudi Africa | Lagos, Nigeria | February 2015 - October 2021 ●​ Key Achievement: Successfully launched and managed MUDI AFRICA offices across 6 African markets (Ghana, Côte d'Ivoire, Kenya, Nigeria - Abuja, Lekki, Victoria Island, Lagos) ●​ Identified and pursued strategic business opportunities, contributing to 35% revenue growth ●​ Maintained comprehensive client databases and vendor management systems ●​ Coordinated international business operations and cross-cultural team management ●​ Developed business development strategies and managed client relationship portfolios Administrative Assistant Sanguine Oil and Gas | Lagos, Nigeria | May 2011 - December 2014 ●​ Provided executive administrative support including calendar management, meeting coordination, and report compilation ●​ Implemented office efficiency protocols resulting in 30% reduction in operational waste ●​ Managed all customer communications including phone, email, and in-person interactions ●​ Coordinated executive schedules and maintained detailed meeting documentation ●​ Supervised visitor management and phone system operations Technical Proficiencies Data & Analytics: Power BI, Tableau, Excel, Google Sheets, Data Visualization, SQL​ Office Suite: Google Workspace, Microsoft Office, Project Management Tools​ Marketing Tools: Canva, Email Marketing Platforms, Campaign Analytics​ Communication: Customer Service, Executive Support, Stakeholder Management Volunteer Activities Community Outreach Coordinator​ Feed the Poor Initiative | Lagos, Nigeria | 2018 - Present Organize charitable activities in underserved communities (Makoko, Ajegunle, Agege) Technology Mentor​ ALX Community Service | 2023 - Present Mentor secondary school students in technology and digital skills development SKILLS ●​ Customer Service INTERESTS ●​ Nature & Conservation LANGUAGES ●​ Igbo - Native ●​ Hausa - Beginner Time Management Skill ●​ Project Coordination Wildlife ●​ Women Empowerment ●​ English - Expert ●​ French - Beginner Analytics ●​ Fashion Designing ●​ Yoruba - Conversational