Elizabeth Offiong

ELIZABETH ENIANG OFFIONG B.A Linguistics & Communication Studies (Second Class Upper) | MBA (HR – In View) Email:-| Phone: -, - Location: Abuja, Nigeria (Available for Remote Roles) PROFILE SUMMARY Experienced Executive Assistant and Operations Support Specialist with over 6 years of success supporting C-suite executives in fast-paced, high-growth environments. Proven track record of excellence in calendar management, CRM hygiene, sales pipeline tracking, executive correspondence, and process documentation. Skilled in aligning administrative processes with strategic business goals, driving efficiency, and maintaining high standards in internal and clientfacing communications. Fully fluent in English and highly adaptable to international, remote-first cultures. CORE COMPETENCIES - Executive Support & Calendar Optimization - CRM Hygiene & Pipeline Management (e.g., Salesforce, HubSpot) - Outreach Email Drafting & Proofreading - Project Coordination & Workflow Automation - Call Note Summarization & Action Tracking - Leadership Meeting Coordination - Open Web & LLM-based Research - Process Documentation & Standard Operating Procedures (SOPs) - Digital Communication Tools: Slack, Google Workspace, Microsoft 365, Webex PROFESSIONAL EXPERIENCE Executive Assistant to MD & CEO | HR Assistant | FCMB Pensions Limited – Abuja, Nigeria Jan 2021 – Jul 2024 - Managed end-to-end executive calendar, optimizing schedules for strategic engagements and revenue-generating activities. - Drafted internal and external communications, including CEO-level outreach and follow-up emails. - Created structured action plans post-meetings and tracked execution. - Coordinated logistics for leadership meetings. - Managed sensitive documents, proofread decks and official memos. - Provided CRM support by maintaining client information and contributing to deal status updates. Executive Assistant to Executive Director, Operations & Services | FCMB Pensions Limited Apr 2019 – Jan 2021 - Maintained CRM data integrity. - Organized team workflow and documented processes. - Supported cross-functional meetings. - Assisted in preparing reports, pitch decks, and strategic memos. Executive Assistant & Administrative Manager | Bodsons Global Services Ltd. Feb 2017 – Mar 2019 - Oversaw executive support and stakeholder engagement. - Developed and updated business process documents. - Supervised multimillion-naira project from bid to execution. - Automated office workflows and implemented task tracking systems. EDUCATION & CERTIFICATIONS MBA (Human Resources Management) – Ahmadu Bello University, Zaria (In View) B.A Linguistics & Communication Studies (2:1) – University of Calabar, Nigeria Relevant Certifications: - HR Fundamentals – CIPD - Administrative Support: Working in Partnership with Your Boss – Skillsoft - Exploring Virtual Collaborations, Workflow Optimization – Skillsoft - Diploma in HR Management – Udemy - Project Management: Introductory Foundation – Dovilearn ADDITIONAL INFORMATION - Languages: English (Fluent) - Tools: Google Workspace, Microsoft 365, Slack, Webex, Zoom, CRM platforms (Salesforce, HubSpot – learning in progress), Canva - Interests: Process optimization, workplace communication, leadership support, table tennis