Elizabeth Odum

ODUM ELIZABETH IFOLOCHUKWU Asaba, Delta State. Nigeria- mailto-| LinkedIn: www.linkedin.com/in/elizabeth-odum SUMMARY ●​ Proactive and resourceful administrative professional with expertise in email management ●​ Energetic self-starter with experience in Customer Relations ●​ Excels in providing exceptional service to clients; especially skilled with handling challenging customers. ●​ Exceptional organizational skills, pragmatic problem-solving, and the ability to manage multiple priorities efficiently. EDUCATION Delta State University – Delta State, Nigeria​ BLIS. Library and Information Science March 2015- May 2018 WORK EXPERIENCE Executive Assistant​ September 2023 - Present Cosy Jewelry Stores – Lagos, Nigeria​ ●​ Managed email correspondence and prioritized communication. ●​ Implemented CRM strategies and provided administrative support. ●​ Addressed and resolved scheduling and operational challenges.. Customer Service Representative​ ●​ ●​ ●​ ●​ August 2020 - May 2022 Handled Customer Inquiries: Provided timely and effective responses to customer queries via phone, email, and chat, ensuring a high level of customer satisfaction. Resolved Issues: Managed and resolved customer complaints and issues efficiently, turning negative experiences into positive outcomes. Processed Orders: Assisted with order processing, returns, and exchanges, ensuring accuracy and timely completion. Maintained Records: Updated customer information and interaction logs in CRM systems, maintaining accurate and detailed record CORE SKILLS ●​ Email Management ●​ Organization CRM Systems Problem solving ●​ Travel Management ●​ Multi-Tasking