Elizabeth Oderinde

ELIZABETH ODERINDE Address: Lagos State, Nigeria • Phone No. - • Email:-LinkedIn: http://linkedin.com/in/elizabeth-oderinde- CUSTOMER SERVICE MANAGEMENT PROFESSIONAL SUMMARY Sales manager with 6 years of experience driving revenue growth and exceeding sales targets by $20K through team leadership, coaching, and relentless focus on customer success. Skilled in building and leading high-performing sales teams to achieve and surpass sales targets. Proficient in developing and implementing sales strategies for expansion into new market segments while increasing customer base and acquisition. Adept at understanding the competitive landscape, identifying business opportunities, and initiating processes to capitalize on them. Communicated clearly SKILLS/QUALIFICATION HIGHLIGHTS • • • • • • • • • • • • Proven ability in active listening, resilience, collaboration, attention to detail, flexibility, and adaptability. Proficiency in menu development, event planning, waiting tables, research, and relationship management. Master time management and organizing skills in prioritizing tasks efficiently to keep up with projections. Explained information in a simple way and addressed customer concerns using persuasive communication. Ability to identify the root cause of customers’ issues by analyzing the situations and gathering information. Collaborated to foster effective communication, build trust, and work seamlessly with cross-functional teams. Skilled in sales management, cash handling, event management, direct sales, B2B, B2C, forecasting, & marketing. Can use territory management to allocate resources, prioritize target markets, & tailor approach to each segment Ability to use problem-solving skills to find creative solutions to keep customers happy & coming back for more. Skilled in using communication skills to resolve conflicts & problem-solving skills to develop strategic solutions. Exceptional proficiency in customer satisfaction, team building, negotiation, account management, and strategy. Capacity in sales processing, relationship management, international sales, marketing strategy, and retail sales. PROFESSIONAL EXPERIENCE Client Service Manager • Davino Africa Oil and Gas Ltd davinoafricaoilandgas.com • Dec 2022 – Nov 2023. • • • • • • Improved customer retention by 28% through exceptional relationship management and customer service. Teamwork to provide 24/7 support for final-level escalation issues involving complex customer complaints. Maintained customer relations, handled outbound calls on resolution, and investigated customer complaints. Improved customer satisfaction by 18% via personalized support, relationship building, and problem-solving. Shoved new customer score by 25%, recorded 98% customer satisfaction, and managed 150+ calls on average. Diminished customer churn by 12% via effective relationship-building and communication with key accounts. Business Manager • Beunique Fashion • Lagos • Nigeria • Apr 2021 – Nov 2022. • • • • • Maintained accurate records and document all discussions and service/product activities for reference. Improved customer service experience by 45%, facilitated organic growth and created engaged customers. Supervised daily operations of the customer service department and developed customer satisfaction goals. Utilized Customer Relationship Management (CRM) programs to diminish costs by 60% by conducting reviews. Set up 2 new branches for the brand in Abuja and Ghana; created awareness in the said locations via marketing. Customer Service Manager • Beunique Fashion • Lagos • Nigeria • Jan 2020 – Mar 2021. • • • • • Supervised daily operations of the customer service department and developed customer satisfaction goals. Hired and trained new customer service representatives and provided leadership, guidance, and motivation. Resolved at least 97% of customer inquiries within 24 hours, adhering strictly to the Service Level Agreements. Took full ownership of customers' problems, issues, and challenges & addressed them promptly for a comeback. Developed service policies and standards for quality assurance and utilized assets to achieve metrics and targets. PROFESSIONAL EXPERIENCE Sales Executive • Montaigne Place montaigneplace.com • Nov 2018 – Dec 2019. • • • • • • • Identified opportunities and target markets using market research tools to evaluate the most promising ones. Applied storytelling techniques to present product benefits and features compellingly to convince customers. Created a welcoming and engaging environment and provided active listening ears to customers’ challenges. Promoted tradeshow and event tickets to drive revenue and convert leads to sales, recording $50K in revenue. Used communication to spark enthusiasm/interest in offering, making customers excited about their experience. Established a relaxed and positive atmosphere and connected with customers emotionally to achieve sales goals. Build customer rapport, understand customer preferences and needs, and recommend products to drive sales. TRAINING/COURSES Data Analytic – Career Insights. ERP Inventory Management – Career Insights. -. EDUCATION Bachelor of Science (B.Sc.) in Economics “2.1” – Ajayi Crowther University. 2016.