Elizabeth Njoroge

Professional Portfolio ELIZABETH W. NJOROGE Customer Support & IT Specialist “Bridging technology and customer experience with excellence” Introduction Welcome to my portfolio! I am a dedicated Customer Support & IT Specialist with over seven years of experience helping organizations deliver exceptional client experiences and maintain reliable technical systems. My background spans customer relations, IT support, and software systems, giving me a unique ability to bridge technology with customer needs. I thrive in dynamic environments, using CRM platforms, remote collaboration tools, and troubleshooting expertise to resolve challenges quickly and effectively. Driven by a passion for service excellence, I aim to create meaningful solutions that enhance customer satisfaction and business growth. About Me Hello! I’m Elizabeth Njoroge, a tech-savvy Customer Support & IT Specialist with 7+ years of experience in customer relations, IT support, and software systems. My journey began with a curiosity for technology and a passion for helping people, which has grown into a career dedicated to solving problems, enhancing customer experiences, and driving service excellence. I enjoy bridging technology with human connection, ensuring clients feel supported while systems run smoothly. Beyond work, I’m passionate about continuous learning, creativity, and using tech to make a positive impact. Core Technical/Hard Skills Customer Service & Support (firstcontact resolution, client onboarding, SLA adherence) IT & System Support (troubleshooting, network admin, cloud tools) CRM & Tools (Salesforce, Zoho, HubSpot, Trello, Slack, Google Calendar, MS Teams,zoom) Programming (HTML, CSS, JavaScript, Python, React, Flask) Marketing Tools (Meta, SEO, Social Media Marketing) Typography Soft-skills Strong communication & active listening Empathy & patience in customer interactions Problem-solving & adaptability Team collaboration & leadership Multitasking & time management 🎓 Education Bachelor of Information Technology – Makerere University Software Engineering – Moringa School (2024) 📜 Certifications Computer systems and application packages Social Media Marketing Customer Service Certification Introduction to Personal Branding Instagram Marketing Fundamentals Instagram Marketing Basics Leadership & Management Skills for Supervisors Cashiering & Back Office Operations Projects preview TEAMS Google calender GET IN TOUCH Elizabeth w. Njoroge Contact Information Thindigua,kiambu road --https://www.linkedin.com/in/elizabeth-njoroge-7a5a5b7b/ https://github.com/liznjoroge2