Elizabeth Njoroge

I am a tech-savvy and results-oriented professional with over 7 years of experience in customer service, IT support, and software systems. My career journey has given me a unique blend of skills in both customer relations and technical problem-solving, allowing me to deliver end-to-end support that meets client needs efficiently and effectively.

My background includes working as a Customer Service Assistant and Customer Experience Representative at Stima Sacco, where I handled customer queries, managed accounts, and delivered high-quality service across phone, email, and chat. These roles helped me sharpen my communication skills, empathy, and ability to resolve issues under pressure while maintaining excellent client relationships. I also served as a Registry Assistant, where I managed records and data with accuracy and confidentiality, strengthening my attention to detail and organizational skills.

On the technical side, I have worked as an ICT Assistant at Royal Media Services and currently as a System Administrator at Realtech Plumbers Company, where I oversee IT operations, troubleshoot system issues, and support both remote and in-office users. My expertise covers system diagnostics, user account management, cybersecurity compliance, and cloud-based collaboration tools such as Google Workspace, Microsoft 365, Slack, and Zoom.

In addition to IT support, I bring software development knowledge, with skills in HTML, CSS, JavaScript, Python, React, and Flask. This technical foundation enables me to bridge the gap between customers and technology—whether it’s troubleshooting, optimizing workflows, or supporting product teams with feedback and implementation. I am also experienced in using CRM platforms such as Salesforce, Zoho, and HubSpot, which are vital for managing client interactions and improving service delivery.

As a professional, I pride myself on being adaptable, reliable, and committed to continuous learning. I have also pursued certifications in Social Media Marketing, Customer Service, Leadership and Management, and Cashiering & Back Office Operations, further strengthening my skill set.

I specialize in providing flexible and reliable remote support services across different time zones. Whether it’s resolving technical issues, managing customer relationships, or supporting digital operations, my goal is to help businesses improve efficiency and deliver outstanding experiences to their clients.