Elizabeth Njoroge

I am a tech-savvy, results-oriented IT Support & Customer Experience Professional with over 7 years of proven success in delivering seamless technical support, optimizing operations, and enhancing customer satisfaction. My unique career journey blends customer relations, IT systems management, and software development, allowing me to provide end-to-end support that drives business efficiency.

I have excelled in customer service and operations roles, where I managed 50+ daily client interactions, improved service ratings by 20%, and developed onboarding guides that reduced training time by 25%. As a System Administrator at Realtech Plumbers Company, I lead IT operations, implement cybersecurity protocols, and streamline remote collaboration tools—reducing resolution time by 40% and boosting productivity across distributed teams.

My technical expertise covers:

• System Administration & IT Support: Diagnostics, network security, user account management, cloud tools (Google Workspace,Trello, google calendar Microsoft 365, Slack, Zoom)
• CRM Platforms: Salesforce, Zoho, HubSpot – for data-driven client management
• Software Development: HTML, CSS, JavaScript, Python, React, Flask – bridging the gap between technology and user experience
• Process Optimization: Workflow automation, documentation, and cross-functional collaboration

I hold certifications in Social Media Marketing, Leadership & Supervision, and Cashiering & Back Office Operations, giving me a well-rounded business and tech perspective. I am adaptable, reliable, and passionate about continuous learning, thriving in remote and hybrid environments across multiple time zones.

If you’re looking for a dependable remote team member who can resolve technical issues, support your customers, and optimize operations — I’m ready to help your business deliver exceptional client experiences and achieve measurable results.