Elizabeth Njoroge

VPN Troubleshooting Guide By ElIzabeth njoroge Introduction This guide provides step-bystep instructions to resolve common issues with VPN (Virtual Private Network) connections. It is designed to help end-users quickly restore secure connectivity. By ElIzabeth njoroge Steps: Check Internet Connection Ensure your Wi-Fi or Ethernet connection is active and working. Test by opening a website without VPN. Restart VPN Client Close the VPN application completely and relaunch it. Verify Login Credentials Confirm username and password are correct. Reset password if needed. Check Firewall & Antivirus Settings Temporarily disable or reconfigure security software to allow VPN traffic.Update VPN Client Update VPN Client Install the latest version of your VPN software. Try Different VPN Server Switch to another available server location. Restart Device Reboot your computer or mobile device and reconnect. Contact IT Support If the above steps fail, escalate the issue with your IT administrator. Conclusion Following these steps resolves the majority of VPN connection problems. By ElIzabeth njoroge