Elizabeth Njoroge
$8/hr
Customer Service & IT Support | CRM, Troubleshooting, Python, React, Flask and remote solutions
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 5 years
WI-FI troubleshooting guide
BY ELIZABETH NJOROGE
WI-FI
TROUBLESHOOTING
GUIDE
INTRODUCTION
This guide helps users resolve
common Wi-Fi connectivity issues
that may interrupt productivity.
STEPS:
Confirm Wi-Fi is On
Check that your device’s Wi-Fi is enabled.
Check Router/Modem
Ensure your router is powered on.
Restart it by unplugging for 30 seconds and
plugging back in.
Verify Network Selection
Confirm you are connecting to the correct Wi-Fi
network.
Forget & Reconnect
Forget the Wi-Fi network on your device, then
reconnect and re-enter the password.
BY ELIZABETH NJOROGE
Check for IP Conflicts
Renew IP address (Windows: ipconfig /renew, Mac:
via Network Preferences).
Reduce Interference
Move closer to the router and remove possible
obstacles.
Update Wi-Fi Drivers/Firmware
Update your device’s Wi-Fi drivers and router
firmware.
Contact ISP
If all steps fail, contact your Internet Service
Provider for support.
Conclusion
By following these steps, most Wi-Fi connectivity issues
can be resolved quickly and effectively.
BY ELIZABETH NJOROGE
