Elizabeth Njeri Nyambura

Register and process guests and their assigned rooms

Accommodate guest requests

Communicating with hotel staff on the status of guest rooms

Up selling guest rooms and promoting hotel services

Handling cash payments

Maintain a clean and neat front desk area

Making and booking reservations for the guests.

Checking in and out guests

Charging guests bills using different modes of payment.

Receiving calls and promptly forwarding them to the appropriate persons among employees

Maintenance of petty cash in the branch

Compiling daily audits and consolidated daily reports and forwarding them to the appropriate person in the

organization.

Handling patient’s dissatisfaction and complaints in the clinics.

Maintenance of suppliers and coordination of deliveries.

Explaining policies and procedures to the patients.

Acting as liaison between patients and health care professionals.

Preparing monthly analysis and reports on the branch performance in terms of financial objectives and

customer relations.

Confirm with customers by telephone or in person in order to provide information about services, take requests, and cancel accounts or to obtain details of complaints.

Refer unresolved customer grievances to designated departments for further investigation.

Maintenance of suppliers and coordination of deliveries.