Elizabeth Njeri Kiarie

ELIZABETH KIARIE HUMAN RESOURCE MANAGER CONTACT ME --Nairobi PROFESSIONAL PROFILE Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee EDUCATION engagement and boost performance. Certificate WORK EXPERIENCE Organizational Change – Managing Talent Placement Manager | GetInnotized | International and Supporting Employee March 2024 - Current Alison Courses ▪ Build and sustain partnerships with various employers and industry stakeholders to secure placement opportunities for learners. Certificate ▪ employment needs of learners. Teamwork Skills: Communicating Effectively in Groups. Design and implement effective placement strategies to meet the ▪ Communicate effectively with all stakeholders, including learners, employers, educational institutions, and internal teams. University of Colorado Boulder ▪ Act as a liaison between learners, employers, and educational institutions to ensure smooth placement processes. Diploma in Customer Service Customer Service Career Success Manager / Recruiter | GetInnotized | International Alison Courses, Aug 2023 - Current ▪ for improvement. Higher Diploma Human Resource Management ▪ Develop personalized career development plans to help clients achieve their objectives. Kenya Institute Of Management, ▪ Conduct weekly mock interviews, provide feedback, and offer strategies for enhancing interview performance. Certificate Computer Technology Collaborate with clients to assess their career goals, strengths, and areas ▪ Spearheaded talent acquisition efforts, resulting in a 30% reduction in time-to-fill and a 20% increase in successful hires. Premier Institute, ▪ Implemented innovative recruitment strategies, contributing to a 15% improvement in candidate quality and a 25% decrease in turnover. SKILLS ▪ Talent Acquisition ▪ Employee Development ▪ Career Success Planning Customer Success Assistant Manager | AutoXpress Limited August 2021 – June 2023 ▪ Led a customer success team, achieving a 25% increase in customer ▪ Performance satisfaction scores through effective team management and process improvements optimization. ▪ Staff Management ▪ Employee engagement ▪ Supplier Relations ▪ Customer Relations ▪ Sales ▪ Training and Coaching ▪ Team Player ▪ Implemented a customer feedback system, resulting in a 20% improvement in product/service offerings based on client preferences. ▪ Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%). Contact Center Specialist (August 2021 – August 2022) ▪ Implemented a performance tracking system, resulting in a 15% increase in overall team productivity. SOFTWARE ▪ Streamlined communication processes, reducing customer wait times by 20%. ▪ Sales Force ▪ Ameyo ▪ Dynamics ▪ Microsoft Office Assistant HR | CCI Global | International ▪ Live chat October 2020 - August 2021 ▪ Team Tailor ▪ Slack ▪ resolution rates by 18%. • accounts at AutoXpress Limited. • Assisted in Agent coaching • Call Center Team Leader | CCI Global | International May 2020 - Sep 2021 • Activated a pilot project to • • • REFERENCES Available Upon Request Developed and implemented performance improvement plans, resulting in a 15% reduction in agent turnover. • Become best International Team Lead at CCI Kenya. Achieved a 25% improvement in call center metrics through effective team leadership. a current project at Posta Kenya. Weekly coaching of team members regarding call strategy to effectively reach targets and foster customer retention. CCI Kenya. • Implemented a new onboarding process, reducing onboarding time by 30%. and training sessions at AutoXpress Limited and Established and managed an employee development program, contributing to a 15% increase in employee skills proficiency. ACHIEVEMENTS Managed the Corporate Maintains accurate and up-to-date human resource files, records, and documentation. • • Developed and delivered training programs, improving first-contact Conducted regular coaching sessions, leading to a 20% increase in employee performance metrics. Sales Manager | Postal Corporation of Kenya December 2016 - April 2020 ▪ Led the sales team to exceed revenue targets by 30%. ▪ Implemented a customer relationship management system, resulting in a 20% increase in customer retention. ▪ Developed and executed targeted sales strategies, leading to a 15% expansion of the customer base. ▪ Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.