Elizabeth Njenga

ELIZABETH NJENGA Virtual Assistant | Administrative Support | Data Entry & Customer Support Remote | 🌐 Stable Internet | 📍Nairobi, Kenya Reliable and detail-oriented Virtual Assistant with hands-on experience in administrative support, data entry, record management, and customer communication. Proficient in Google Workspace, Microsoft Office, and remote collaboration tools. Known for accuracy, organization, and consistently delivering high-quality work in remote environments. Strong written communicator with a proactive, problemCORE SKILLS solving approach. FREELANCE VIRTUAL ASSISTANT EXPERIENCE| Virtual Assistance & Administrative PROJECTS|REMOTE| Performed high-volume data entry and record Support updates with strong accuracy and consistency Data Entry & Database Management Maintained and organized digital filing systems, Record Management & Document improving document accessibility and workflow Organization efficiency Customer Support (Email, Chat, Social Responded to customer inquiries via email and Media) chat, ensuring timely, professional, and solutionCalendar Management & Scheduling focused communication Remote Collaboration & Communication Managed and updated records and databases, Attention to Detail & Accuracy ensuring data integrity and confidentiality Task Prioritization & Problem Solving Supported administrative tasks including email handling, scheduling, and document preparation TECHNICAL SKILLS Assisted in streamlining record-keeping processes, Microsoft Office: Word, Excel, PowerPoint, reducing time spent locating and updating Outlook information Google Workspace: Docs, Sheets, Slides, Demonstrated ability to work independently in Calendar, Drive remote environments, meeting deadlines and Communication Tools: Zoom, Google Meet, maintaining productivity Microsoft Teams, Slack Applied strong attention to detail to minimize Data Tools: Spreadsheets, Online Forms, errors and maintain high-quality output CRM Systems (basic) Email & Calendar Management Tools Social Media Platforms: Facebook, Instagram, Twitter/X PERSONAL ATTRIBUTES Professional communication style Reliable and highly organized Adaptable and quick to learn new tools Customer-focused mindset Strong sense of responsibility and followthrough EDUCATION Degree in Public Health Chuka University Relevant Course Work Alison Online Training and Certification Administrative Assistant Training and Executive Assistant Skills- Guide to Call Center ManagementData Entry- CRM for Small Business - Effective Sales Skills - Sales Prospecting and Lead GenerationCustomer Service-Real Estate-Digital Marketing Fundamentals-