Elizabeth Nganga

OW ELIZABETH NGANGA VIRTUAL ASSISTANT CONTACT -- EDUCATION MT. KENYA UNIVERSITY Bachelor in Business Management Public Relations 2012 - 2015 ALISON Virtual Assistant Training Certification 2022 SKILLS Calender Management Email Management Social Media Management Data Entry Travel Planning & Appointment Scheduling QuickBooks & Invoicing Graphic Design Video Editting Customer Support Time Managemnt PROFILE SUMMARY Detail-oriented and highly organized Virtual Assistant with 2 years of experience providing administrative ,technical ,and customer support services to business enterpreneurs. Proficient in data entry ,email management and scheduling.Adept at handling mutiple tasks efficiently while maintaining high accurancy and professionalism.Seeking to leverage expertise to support business operations and productivity. WORK EXPERIENCE Virtual Assistant Ujenzi Credits Limited January 2024 -November 2024 Managed email correspondence,calender appointments and travel arrangements for executive. Entered and maintained data in spreadsheets and with high degree accuracy. Provided customer support via chats and emails ensuring client satisfaction. Created reports and other business documents as requested. Assisted with social media account management,including content scheduling and engagement. Skyway Tour & Travel October 2023 - December 2024 Virtual Assistant Customer support in travel and bookings. Social media management ,including scheduling ,email and chat engagements. Organized and maintained records ,ensuring efficient retrieval and document security. Handled invoicing ,expense tracking and basic bookkeeping. Researched industry trends and compiled reports to support business decision making.