Elizabeth Mwangi

Customer Service with 11 years’ experience serving as the first point of contact for customers via phone, email,

or in-person, addressing inquiries, complaints, and service requests while resolving customer issues efficiently

and maintaining a positive and professional demeanor.

Key achievements:

 Successfully resolved 95% of customer complaints on first contact, improving customer

satisfaction.

 Reduced response time for inquiries by implementing streamlined communication

processes.

 Increased customer retention and repeat business through personalized support and

follow-ups.

 Contributed to higher team performance by mentoring new staff and sharing best

practices.

 Implemented feedback mechanisms that informed improvements in service delivery and

product development