Elizabeth Luizer Mulembo

With a formal background in marketing paired with my proven success in retail sales, I transitioned into debt collection and later acquired interest in customer care and after that , my proven track in performance saw me grow into a Training and Process Lead.My experience aligns well, as I have worked as a customer care before with a prominent E-commerce, and I know I would make a valuable addition to your team.

Highlights of my background include,

Creating Training Manuals.

Build trust with customers.

Handle customer’s questions or complaints.

Strong negotiation skills and communication command.

Manage large amounts of incoming calls.

Collecting overdue amounts.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Within depth experience in a busy call Center, I believe I could quickly surpass your expectations.I look forward to discussing the position in further details.