Elizabeth Jandles

• Elizabeth Jandles Freelance Recruiter/Remote Talent Sourcing/Contract Recruiting/Talent Wizard Johannesburg, South Africa PROFESSIONAL Throughout my career, I have consistently demonstrated my capability as a high achiever by PROFILE maintaining a strong commitment to meeting and surpassing organisational goals and objectives. My innovative mindset and dedication have enabled me to identify and pursue new opportunities and strategies that help me exceed targets. I possess extensive communication and sales skills developed across diverse industry sectors, which have made me adept at delivering effective sales pitches and presentations to both corporate groups and C-suite executive audiences. With 18 years of combined professional experience across multiple industries, my most recent roles have focused on Recruitment, Managed Services, and Information Technology. My expertise includes CRM, strategic account management, operations, market analysis, developing comprehensive marketing strategies, and designing advertising campaigns aimed at identifying new markets, enhancing brand exposure, and increasing sales volumes and market share. In addition to the above, I am a seasoned Recruiter with substantial expertise in talent acquisition and candidate management. I possess a strong track record in managing the entire recruitment cycle, including candidate sourcing, recruitment, interviewing, and negotiation. I have continuously demonstrated success in dynamic recruitment environments, showing a clear ability to anticipate both management and client requirements and reliably identify toptier candidates to meet and surpass organisational objectives. EDUCATION BBA - Marketing Management IMM Graduate School Current Certificate - Information Systems Management University of Cape Town 2018 A-level Certificate (Cambridge) Speciss College 2001 O-level Certificate (Cambridge) Hatfield High School 1999 PROFESSIONAL CERTIFICATES Business Management Business Writing Skills Brilliant Customer Care Presentation Skills Key Account Management Professional Sales Skills Frontline Excellence Event Management SYSTEMS HubSpot • IBM Emptoris • Ariba Sourcing • SAP Talent Cru • Pastel Accounting• Sage Accounting and Payroll • QuickBooks • Placement Partner • PNet • Indeed • DirectHire • LinkedIn Recruiter • GitHub • Neptune • Success Factors • Coupa • Microsoft 365 SKILLS MATRIX Proposal Writing and Presentation • Operations Management • Leadership • C-Suite Negotiation • Stakeholder Management • Contract Management • Sales Strategy • Team Management • New Business Development • Problem Solving • Sales Training • B2B Sales • Forecasting • Sales Process Formulation • Coaching • Lead Generation • Conflict Resolution VOLUNTARY WORK & ASSOCIATIONS Volunteer - Rhema Children’s Village - (Johannesburg, South Africa) EMPLOYMENT EXPERIENCE Client Partner Lead Augment and Recruit Feb 2021 – Current Johannesburg, South Africa As the Client Partner Lead at Augment and Recruit, my primary responsibility is to identify and pursue new business opportunities to drive revenue growth, improve profitability, and support the organisation’s overall development. My role encompasses strategic planning and effective market positioning, as well as optimising business operations to ensure sustained success. • • Conducting research to identify new business opportunities, including emerging markets, growth areas, trends, potential customers, strategic partnerships, innovative products and services, as well as novel approaches to engaging existing markets Directed the expansion into two new industry verticals and secured our largest client, whose engagement generated over R20M in sales revenue during the Covid-19 period. This • • • • • • • • • • • • • • • • • accomplishment enabled the organisation to increase its workforce by 80 subcontracted staff members dedicated to the client and resulted in a 65% growth in revenue for 2021 Responsible for developing and reviewing the business’s Annual Sales and Marketing Strategy Designed and implemented a robust sales training program, resulting in a 25% improvement in the team's closing rate Launched a targeted sales initiative, acquiring 11 high-value clients in the first year Increase revenue and market share for the business by networking and attending industry-related events Responsible for fostering and preserving client and contractor relationships, handling contract negotiations, conducting performance review meetings, and interviewing appropriate candidates to fit the culture at our clients Ensured the monthly budget was maintained, resources were readily available, and provided counselling and support Schedule training for deployed contractors, set KPI’s and monitor leave, timesheets, overtime, and claims Contract Management Serve as the 2iC to our Director, overseeing a portion of the day-to-day operations across functional teams Accountable for overseeing the recruitment and leadership of the sales, marketing, and recruitment teams, ensuring attainment of weekly and monthly targets, and cultivating a positive and productive work environment Oversee the end-to-end recruitment delivery process, providing leadership to cross-functional recruitment teams (e.g., sourcing, operations, onboarding) Set KPIs and drive performance to deliver on service level agreements (SLAs), time-to-fill, and quality-of-hire metrics Ensure the consistent application of best practices, compliance, and continuous process improvement Demonstrate a thorough understanding of our customers' requirements and develop tailored strategies to address their needs and support their growth Think strategically - see the bigger picture and set aims and objectives to develop and improve the business Operate strategically by conducting thorough planning to implement operational changes and continuously identify opportunities to enhance business processes Develop the business’s sales and marketing strategy Business Development Manager Apropos Business Solutions Apr 2018 – Jan 2021 Johannesburg, South Africa Accountable for initiating engagement with prospective client organisations by establishing contact with decision makers ranging from IT Department Managers to C-level Executives across multiple industry sectors. Employing a consultative sales methodology, my responsibilities included prospecting, cold calling, networking, proposal development, and cultivating client relationships. The primary objective of my role was to secure new business opportunities and acquire new clients. • • • • • • • • • • • • • Maintaining a contractor register for the entire organisation Responsible for preserving client and contractor relationships, handling contract negotiations, conducting performance review meetings, and interviewing appropriate candidates to fit the culture at our clients Oversee the allocation of internal IT consultants to client projects, ensuring skillset alignment, availability, and seamless onboarding Work closely with delivery leads, project managers, and technical consultants to monitor SOW progress, resolve issues, and deliver agreed outcomes. Ensured the monthly budget was maintained, resources were readily available, and provided counselling and support Schedule training for deployed contractors, set KPI’s and monitored leave, overtime, and claims Conducted client prospecting through cold calling, organising meetings, and delivering presentations of the company’s portfolio, resulting in a 30% lead-to-client conversion rate Preparing tender/bid documents as well as proposals and attending any briefing/scoping sessions Attend any trade and industry conferences on behalf of the organisation Protects the organisation's values and integrity by keeping information confidential Conduct research to identify new markets and customer needs Promote the company’s products/services, addressing or predicting clients’ objectives Additional responsibilities encompassed a range of operational and administrative functions, including but not limited to invoicing, timesheet collection from contractors, supplier management, marketing activities, website administration, records management, and ongoing updates General Manager Dar Gymkhana Club Dec 2015 – June 2017 Dar es Salaam, Tanzania As Chief Operating Officer and Chief Financial Officer, I was accountable for the execution of all programs, services, activities, goals, and objectives of the Club, ensuring alignment with the Club’s Mission, Vision, and Core Values. My responsibilities included overseeing the financial management of the Club’s resources, providing team leadership, and driving market expansion. I reported directly to the Management Committee. • • • • • • • • • • • • • • • • • • Developed operating policies and procedures and directed the work of all departmental managers and oversaw the duties of a staff complement of 92 Ensured member satisfaction by providing outstanding service and communication in a consistent manner Accountable for the annual operating/capital budget (implementation and monitoring, as well as cash flow management) Implemented cost-saving measures, reducing expenses by 15% Streamlined operations, boosting efficiency by 20% Strategic planning, inclusive of balancing the return on investment with the expansion of services/programs that reflect the dynamic needs of the Membership Overall vendor management and stewardship of resources Integration of programs and activities into a seamless operating model that enhances the reputation and brand of the Club in the community and fosters the “family club” experience for the Membership Planned, developed, and approved specific operational policies, programs, procedures, and methods in concert with general policies Coordinated the development of the club’s long-range and annual (business) plans Developed, maintained, and administered a sound organisational plan; initiating improvements as necessary Established a basic personnel policy; initiated and monitored policies relating to personnel actions and training, and professional development programs Coordinated development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the club; takes effective corrective action as required Oversaw the care and maintenance of all the club’s physical assets and facilities Coordinated the marketing and membership relations programs to promote the club’s services and facilities to potential and present members Quality Control on food and services for all 7 outlets on the property Established and monitored compliance with purchasing policies and procedures Reviewed income and costs relative to goals; took corrective action as necessary Corporate Sales Manager Priority Property (T) Ltd June 2015 – Dec 2015 Dar es Salaam, Tanzania As Corporate Sales Manager, I was responsible for formulating and executing comprehensive sales strategies to maintain full occupancy of the portfolio and drive its growth. My role included supervising the real estate sales team, providing leadership and coaching, and ensuring that all sales targets were met. I also contributed to the development and implementation of effective sales initiatives, identified new business opportunities, and established strong relationships with clients and landlords/developers. Additionally, I managed the day-to-day operations of the business to ensure optimal performance. • • • • • • • • • • • • Prepared commercial real estate sales and rental packages and submissions for presentations to buyers Reviewed and analysed legal documents and third-party reports as part of the due diligence process, including but not limited to identifying market conditions, prospecting, property valuation, performance of marketing initiatives, municipal engagement, etc. Ensured compliance with all real estate regulations and ethical standards Achieved a personal production average of up to $40,000 per month on rental commissions for the business during my tenure Coordinated information regarding market data, occupancy data, expense analysis, aerials, maps, rent/sales, and comparables Assisted clients in preparing documentation for the closing process (lease and sale agreements) Planned and oversaw advertising and promotional activities, including print, online, electronic media, and direct mail Built excellent working relationships with other real estate agents, leaders, appraisers, title companies, surveyors, and attorneys Building and maintaining relationships with potential clients and referral sources Marketing properties to potential buyers using external/internal platforms Scheduled and conducted weekly sales meetings and measured performance to ensure all sales targets are met Developed and implemented strategic marketing and sales plans and forecasts Sales and Marketing Manager Protraim (T) Ltd Oct 2013 – Oct 2014 Dar es Salaam, Tanzania In this position, I managed the sales of all product lines within Protraim & UGlow across wholesale and retail channels, consistently achieving profitable outcomes through effective leadership of the Sales team. I provided training on professional product lines to wholesale clients, recommended new offerings, and actively promoted the company’s merchandise portfolio. • • • • • • • • • • • • • Accurately forecasted annual, quarterly, and monthly revenue streams Formulated targeted strategies to drive revenue growth across the full company product portfolio Assisted sales personnel in establishing personal contact and rapport with top echelon decision makers Identified marketing opportunities by analysing customer requirements Prepared, developed, and controlled Marketing Campaigns for the company Met and tracked established sales goals for both wholesale and retail segments Developed and implemented company procedures and sales policies to manage inventory, credit, and payments, as well as to oversee budgeting and expenditure control Promoted the organisation's brands and products at events, exhibitions, presentations, and showrooms Client relationship management for all key accounts Determined seasonal trends in the market through ongoing market research Conducted sales initiatives for key accounts and negotiated pricing agreements for wholesale and bulk orders Managed personnel and developed sales and sales support staff by controlling team performance Developed sales strategies to improve market share in all product lines Sales and Marketing Manager Holiday Inn Hotel Mar 2013 – Oct 2013 Dar es Salaam, Tanzania As the Sales and Marketing Manager, I collaborated closely with the Hotel General Manager. My responsibilities encompassed developing and executing sales strategies to enhance brand visibility, increase bookings, and drive revenue growth. I managed a $600,000 budget in 2013 across various segments, including leisure, transient, group, third-party Internet, and wholesale markets, covering both rooms and the events centre. • • • • • • Formulate a proactive and market-aligned strategy for sustained sales growth in booking the hotel and conference centre, in collaboration with and under the guidance of the General Manager (GM) Conducted weekly yield management strategy meetings with the Reservations and Food and Beverage departments and the Hotel General Manager Responsible for the creation and media purchases for all leisure transient, international wholesale, and group marketing for traditional print media, internet advertising, and regional promotions for the 130-room full-service hotel Responsible for supervising a sales and marketing team of 8, performing group leisure sales, catering, wedding coordination, administrative support, marketing, and sales system analysis Successful in increasing rev-par over 14% in 2013 versus the same period in 2012 Established and maintained strong relationships with all major local tour operators as well as international operators in our feeder markets • • • • • • Negotiating contracts and agreements for events, conferences, and group bookings Attended national, regional, and local travel industry trade shows Drove revenues to all areas of the hotel, including rooms, food and beverage, conferencing and events, and outside catering Prepared and submitted all high-level proposals, bids for tender, as well as RFPs Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans Sustained rapport with key accounts by making periodic visits, exploring specific needs, and anticipating new opportunities General Manager – Hospitality Oysterbay Club (ZEK Group International) Nov 2011 – Dec 2012 Dar es Salaam, Tanzania This role was within a start-up venture, where I was responsible for establishing the Private Lounge cum Restaurant from conception through to operational functionality and financial breakeven. I managed all aspects of business operations to ensure the achievement of established milestones. Core responsibilities included: inventory management, revenue and budget monitoring, recruitment and training of staff, and ensuring compliance with all relevant food safety protocols and establishment policies. • • • • • • • • • • • • • • Drafted the company’s business plan Prepared strategic annual forecast and budgets and established financial controls Controlled purchases and inventory Performed a full HR Function Vendor Management - identified suppliers and negotiated pricing and payment plans Established all marketing and advertising campaigns (print, outdoor, and digital) Oversaw the website creation (content and design) Prepared policies and operating procedures Kept records of sales reconciliations, timecards Planned and coordinated functions (both social and corporate) Performed industry analysis and research on trends and competitor market share Managed and oversaw renovations and remodelling of the property Prepared all monthly and quarterly reports for submission to the board Oversaw overall management of the daily operations Pre–opening General Manager Feb 2011 – Aug 2011 The Senate Lounge Johannesburg, South Africa I was engaged on a six-month contract to oversee the establishment and launch of a high-volume, upscale private lounge and restaurant, managing all aspects from inception to efficient operation. My responsibilities encompassed supervising the restaurant, lounge, and bar service; directing daily operations; contributing to menu planning; staff training; upholding sanitation standards; and providing support to servers and hosts during peak periods. • • • • • • • • • • • • • • Established business plan based on the Director’s vision, current competitors, targeted market, and industry research Prepared strategic annual forecast and budgets and established financial controls Controlled purchases and inventory Developed menus, costing, and profit elements Staffing and HR function (recruited, hired, and oversaw training - team of 25) Identified suppliers and negotiated pricing for products Oversaw all marketing and advertising efforts (print and social media) Scheduling employees to ensure shifts have proper coverage Monitoring restaurant finances, including sales and expenses Enforcing food handling regulations and other guidelines to increase guest safety Was in charge of website creation and management (content creation and maintenance) Prepared policies and operating procedures Record keeping - sales reconciliations, timecards Managed all high-level administrative tasks to ensure the smooth running of the lounge daily Admin/New Business Manager The Peer Group Feb 2010 – Jan 2011 Johannesburg, South Africa As the Admin/New Business Manager, I was responsible for organising and overseeing administrative functions and office procedures within the company. My role entailed fostering a positive work environment while ensuring optimal organisational efficiency and clear communication. Additionally, I was tasked with sourcing and managing new business opportunities for our centres nationwide. • Managed all administrative functions within the organisation • • • • • • • • • Planned and coordinated all workshops and conferences nationwide, ensuring all databases were kept up to date Performed Personal Assistant duties for the Managing Director Identified and sourced new business, from prospecting to closing Account Management for all key clients Emailed marketing for the organisation’s products Performed a full PR function Oversaw marketing and strategic planning Managed the company website (editing and updates) Managed and maintained client relationships internally and with our suppliers Customer Service Consultant Vhuthelani Advisory Services May 2006 – Jan 2010 Pretoria, South Africa As a Customer Service Consultant, I was entrusted with delivering high-quality service by effectively addressing customers’ queries and concerns. My responsibilities included responding to enquiries, resolving issues, and providing detailed product information. Additionally, I handled customer complaints and ensured overall satisfaction with the services rendered. • • • • • • • • • Contributed to the development of the organisation's comprehensive customer service policy Performed an internal sales function Handled both face-to-face, email, and telephone enquiries from our high–end corporate clients Analysed clients’ needs, providing help and advising them on the products and services on offer Prepared and presented product presentations based on the client’s needs, demographic area, etc. Was in charge of investigations and problem-solving Kept accurate records of discussions or correspondence with customers Analysed statistics or other data to determine the level of customer service the organisation is providing and addressed any concerns promptly Report writing on client feedback, visits, and industry research REFERENCES Available on request.