ELIZABETH HASSAN
Lagos, Nigeria • - •-• LinkedIn Profile
PROFESSIONAL SUMMARY
Experienced Virtual Assistant and Customer Service Support with over 2 years of expertise in providing
exceptional client-focused solutions. Adept at managing customer inquiries, resolving issues with empathy, and
delivering tailored support across multiple channels. Proficient in utilizing CRM tools such as Zendesk, Zoho,
and Freshdesk to track client interactions and improve operational efficiency. Skilled in guiding clients through
troubleshooting processes, providing product/service knowledge, and de-escalating conflicts to ensure a
positive customer experience. A proactive communicator with strong organizational skills, committed to
enhancing customer satisfaction and streamlining workflows for businesses.
SKILLS AND CERTIFICATIONS
Core Skills: Customer Service Excellence, Complaint Resolution & Conflict Management
Data Collection & Entry, Administrative task management (email organization, calendar scheduling,
data entry), adaptability to diverse teams, communication and interpersonal skills, Strong analytical
and problem-solving skills, Effective team player, Proven ability to work independently and remotely
with minimal supervision, Confidential information handling, Enthusiasm for continual learning and
Adapting to new software.
● Technical Skills/Tools: Social Media Account Management (Facebook, Instagram, Threads),
Microsoft Office Suite, Google Workspace, Zoom, Slack, SPSS, Hootsuite, Zendesk, Zoho Crm,
Canva, Capcut, Trello, Wordpress, Notion, Zoho Projects, Dropbox.
● Certifications: Virtual Assistant(ALX), Virtual Assistance and Business Setup(Alison), Remote Work
Skills Development Training (ATC Academy).
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EXPERIENCE
GiConcept Consultancy
Virtual Assistant & Customer Service Support
Responsibilities
Remote
Dec 2022 – Nov 2024
● Served as the first point of contact for clients, effectively resolving issues and providing technical
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support via phone and online platforms for services related to web development, software
development, maintenance, and e-commerce solutions.
Resolved over 90% of customer inquiries within 24 hours by efficiently managing support tickets,
increasing customer satisfaction.
Collaborated with cross-functional teams using productivity tools like Google Workspace, Zoho
CRM, and Slack to streamline workflows and optimize team efficiency.
Managed multiple administrative tasks, prioritized projects, and tracked deliverables meticulously to
ensure timely completion and maintain organizational standards.
Provided technical support for web development, software maintenance, and e-commerce solutions via
phone and online platforms.
National Youth Service Corps (NYSC)
Methodist Comprehensive High School (Mission)
Teacher
Responsibilities
On-Site
Jan 2023 - Nov 2023
● Taught Data Processing and Basic Science to 50+ senior students, resulting in a 25% improvement in
overall performance.
● Boosted students' examination success rates by 30% through tailored study materials and organized
revision sessions.
Exceptional Payment Plug
Business Administrator
Responsibilities
On-site
Mar 2019 – Nov 2022
● Spearheaded daily office operations, including scheduling, correspondence, and vendor relations,
improving service delivery by 10%.
● Handled customer communications and inquiries, ensuring accurate responses and timely follow-ups.
● Strategized and executed plans that led to a 200% revenue increase, significantly elevating the
company’s market position.
● Strengthened vendor relationships, reducing delivery lead times by 10%.
Aveco Electrical Co Ltd
Secretary
Responsibilities
On-site
July 2015 – Jan 2019
● Directed administrative functions, including travel arrangements and documentation for engineering
projects.
● Increased task completion rates by 20% through effective team coordination.
● Prepared accurate client quotations and documentation, enhancing client satisfaction by 15%.
● Acted as a liaison between clients, vendors, and internal teams, resolving issues promptly.
Internship Experience
HOWDOYOUTECH |
Remote
Mar 2020– Sep 2020
● Gained hands-on experience in content writing, social media management, WordPress website
maintenance, and basic coding practices.
● Supported customers with product usage guidance and issue resolution.
Achievements
● Successfully de-escalated high-pressure customer conflicts with a 98% satisfaction rate in prior roles.
● Streamlined call handling processes at Epayment Plug, improving call response time by 20%.
● Implemented CRM tracking systems for GiConcept Consultancy, leading to a 30% improvement in
client engagement.
EDUCATION
Olabisi Onabanjo University, Ago-Iwoye, Ogun State
B.Sc. Computer Science
Oct 2017 – Nov 2021
