Elizabeth Eze

Elizabeth Eze No 15 Olushola faronbi street Isolo, Lagos, Nigeria ±-- Professional Summary An accomplished customer service and sales person with expert leadership abilities and over 10 years combined experience in both sales and customer service sectors. Am a team player, focused, result driven and ambitious in pursuing sales targets with history of successfully directing and motivating sales team members to exceed targets and boost revenue. Born connector engages customers and builds long-term loyalty. Motivated to learn and grow as a professional. SKILLS ● ● ● ● ● ● ● ● ● ● Proposal development Cold calling Team building and leadership Plan sales Teamwork Customer service excellence Inbound call answering Retail marketing Customer needs assessments Service upselling. EXPERIENCE Emmortal foods, Lagos - sales manager Oct 2019 - PRESENT ● ● ● ● Implemented comprehensive sales plan to meet overall business objectives for revenue, and profit margins. Cold called prospective clients to build awareness for company offerings and generate substantial interest. Taught the sales team how to connect with customers and build long-term, productive relationships. Researched market trends and stayed current on customer preferences to better lead sales operations. Princeton College Surulere, Lagos - Basic science teacher Aug 2018- Sep 2019 ● ● ● ● Incorporated appropriate use of technology to enhance instruction and improve student learning. Adjusted curricula to work in remote learning environments, designing experimental and practical lessons with limited resources. Modeled and facilitated higher-order thinking, problem-solving, and creativity to help students prepare for later educational and career challenges. Instructed students in proper use, care, and handling of chemicals, equipment, and specimens. Emmortal media pro ltd, Lagos - Customer care manager Nov 2016- Aug 2018 ● ● ● ● Developed strategic plans for continued improvement. Created action plans for high-volume periods. Built and maintained positive relationships with team members and supervisors. Managed and reviewed daily CRM reports. MTN Nigeria , Lagos - Customer care Team lead July 2009 - Oct 2016 ● ● ● Completed and processed paperwork and records and entered important data in company CRM. Provided solutions, recommendations, and replacements with empathy and positive feedback. Responded to customer questions and complaints and documented consumer communications. EDUCATION Nnamdi Azikiwe University, Awka Anambra- Bs.c Pure and Industrial Chemistry September 2002 - July 2006 Graduated with honors in Pure and Industrial chemistry with hands on experience in the pharmaceutical company and teaching experience.