Elizabeth Chikwe

ELIZABETH CHIKWE CUSTOMER SERVICE REPRESENTATIVE SKILLS: SUMMARY: Inbound Call Handling Customer-oriented professional with 4 years experience and a strong Basic Technical Troubleshooting Conflict background in providing end-to-end support, including inquiry handling, Management complaint resolution, and post-service follow-ups. Customer Retention Strategies Multitasking Demonstrates exceptional interpersonal skills and the ability to build lasting relationships with customers. Experienced in using digital tools and CRM Problem-Solving Persuasion and Negotiation platforms to manage cases efficiently, ensuring all interactions are documented and resolved within set timelines. Multichannel Support Systems Database Management Strong Communication Continuous Improvement Mindset Productivity EXPERIENCE: OUTBOUND SUPPORT OFFICER APR 2025 - MAR 2026 and Efficiency Volga Partners, WA(US) Team Collaboration Initiated high-volume outbound calls, emails, and follow-ups to Quality Assurance Compliance prospective clients, introducing advertising services. such as digital Attention to Details marketing, media buying, and campaign management. Presented tailored advertising packages to clients by explaining campaign strategies, audience targeting, pricing structures, and expected ROI. Accurately documented all outbound interactions, tracked lead status, updated client information, and scheduled follow-ups using CRM tools. EDUCATION: Worked closely with internal teams to relay client requirements, coordinate onboarding of new clients, and ensure smooth execution of advertising campaigns. IMO STATE POLYTECHNIC, CLIENT SERVICE OFFICER MAR 2022 - MAR 2025 UMUAGWO 2018 HEC Recruit HND in Statistics Provided prompt and courteous assistance to Customers across multiple touchpoints (front desk, phone, email, and in- person), addressing orders. Managed and de-escalated customer concerns such as booking errors, CERTIFICATION: order dissatisfaction, delays, or service lapses. Arranged and confirmed interviews between candidates and hiring managers. Documented candidate interactions, updated applicant tracking systems DAKINS (ATS), tracked application statuses, and ensured all data was accurately recorded for reporting. Introduction to Customer Service