Elizabeth Cabanlong

Elizabeth Cabanlong Blk.7 Lot 49 Idaho Street Ivory Crest Village, Salitran 2, Dasmariñas, Cavite Mobile #- /- Email address:- Objectives: Seeking a position that will benefit from my customer service experience, positive interaction skills where my 2 years experience can improve the customer satisfaction. School: Lyceum-Northwestern University Amado-Tapuac District, Dagupan City BS ACCOUNTANCY- (undergraduate) Work experience: Customer Service Representative Convergys Phils., Alabang, Muntinlupa City January 4, 2016 up to May 22, 2017 Customer Finance Representative Valor Global , BGC, Taguig October 22, 2014 up to December 29,2015 Customer Finance Representative Ace Global , BGC, Taguig July 21, 2014 to October 22, 2014 Skills : ● ● ● ● Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Duties and Responsibilities: ✓ ✓ ✓ ✓ ✓ ✓ ✓ Answer courteously inbound calls. Respond to customer with regards on their bill and other general inquires. Generate customer interest in the services or products offered. Provide personalized customer service by responding to the needs of the customers. Set up payment arrangement and properly educated the customer how the arrangement works. Provide one call resolution to customer’s inquiries. Identify and escalate priority issues. Work experience: Admin Assistant cum Receptionist SJI Management Inc., Makati City February 7, 2011 up to June 15, 2014 Duties and Responsibilities: 1. Provide administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner Main Activities: ✓ Type correspondence, reports and other documents ✓ Maintain office files ✓ Open and distribute the mail ✓ Take minutes at meetings ✓ Distribute minutes ✓ Coordinate repairs to office equipment 2. Provide receptionist services Main Activities: ✓ Greet and assist visitors ✓ Answer phones ✓ Direct calls and respond to inquiries 3. Perform other related duties as required ✓ Coordinate and maintain records for staff, office space, telephones, parking, company debit card and office keys. ✓ Coordinate and direct office services, such as records, budget preparation, personnel and housekeeping. ✓ Setup and coordinate meetings and conferences. ✓ Make travel arrangements for staff, board and volunteers. ✓ Collect and maintain inventory of office equipment and supplies. ✓ Research, price and purchase office furniture, equipment and supplies. ✓ Arrange for the repair and maintenance of office equipment. ✓ May supervise volunteers and other support personnel. ✓ Assist with overall maintenance of the organization and its offices. Sales Associate Adidas Phils. Inc., Makati City March 13, 2009 to January 9, 2011 Sales Consultant Store Specialist Inc.,Pasay City June 17, 2007 to December 31, 2007 Duties and Responsibilities: Helped consumers with general promotions in store and all store products. Stocked all the products on the shelves in well manner. Responsible for handling all cash register duties. Understood all the responsibilities at work place including safety. Providing excellent customer service. ✓ Keeping store clean organized and well maintained at every time. ✓ Using creative problem solving method resolved customer issues. ✓ ✓ ✓ ✓