Elizabeth bustos
PERSONAL PROFILE
I am Geographic Information Systems Technician soon to be Engineer in Project Management, with over 9 years of
experience in Costumer Service, Data analysis, Planning, Documentation, Administrative Task and Quality Assurance.
Also trained and worked a year and a half with AGILE Methodology, I have knowledge on Kanban and Scrum systems.
hard skills
Work Experience
-
SR SPACIAL DATA SPECIALIST(GIS TECHNICIAN)
Proficient in Microsoft Office
Social Media outlets
Lean Manufacturing
Risk Analysis & RCA
ArcGIS
Canva
Database Management
Technical Writing
Workflow development
Spreadsheets
Email
Presentations/Slideshows
Web
Graphics
Typing
30 WPM
Forecasting
Resource management
Data and metrics interpreting
Analytics
Data visualization
Project Management
Negotiating
Planning
Project scheduling
Scrum management
Kanban
Performance tracking
Hootsuit
languages
- Spanish (Native)
- English Proficient
HERE Technologies | 2010 - Present
My main functions are Create/Update Geography Data information on a special DB,
perform quality checks, process audits, resource management and create
documentation (as Standard Operating Procedure, Work Instructions and Training
Material also Tracking, graphics and reports in Excel, to name a few).
I was in charge of a team of 15 members as a Project Responsible, doing the project
planning,in constant communication with stakeholders, managing various projects
simultaneously, performing quality audits, mentoring and training the team. AS a
team we get the recognition of "All Stars Team" and individually the recognition of
"Win Together".
As well I have being participating actively on different training as Withe Belt
Certification, 8D, etc. and initiatives of Give Back to the community, Inclusion &
Belonging, Engagement. and Continuous Improvement ideas and sessions (as a
kaizen blitz).
On 2018 I was part of The Step Up Program (A Program to enhance the leaderships
competencies & skills for a manager position)
Where I was part of a Graduate in managerial skills and Preparation for PMP
Certification, as well as have a Project Lead as Mentor on Management activities
COSTUMER SERVICE REPRESENTATIVE
Teletech Call Center| 2007 - 2010
Worked as a Costumer Service Representative on Aeromexico and Sprint/Nextel, my
main functions was to answer inbound calls giving professional customer support,
answering queries, explain bills, give technical support, while keeping records of
customer interactions, transactions, comments and complaints.
Part of my functions was selling, during the call my job was to identify possible
customer needs and offer solutions and services that will help them.
In this time I received different training as how to manage angry customers in a
professional way, How to manage my voice, etc.
soft skills
-
Attention to Detail
Costumer Service
Leadership
Effective Communication
Team Work
Problem Solving
Critical Thinking
Adaptability
Organitation
Motivation
Event Management
Time Management
Fast Learner
Team Building
Willingness to Learn
Emphaty
Risk management
ADMINISTRATIVE ASSISTANT
Aparicio & Partners Law Firm |-
Main functions: Greeting clients and customers, answering phone calls, sending and
receiving correspondence, maintaining files, create and update clients information
in a database, report expenses through spreadsheets, planning, scheduling, type,
edit and proofread documents
CASHIER
McDonald's| 2007 - 2010
Greeting customer, take accurate orders, process large orders for events,
Education
UVEG
Engineering in Project Management (In Process)
UNADM
Marketing (1 year)
Get in Contact
curses
Mobile: --
*Withe Belt Certification
*8D/Root Cause Analysis
*Applied 8D
*Leadership Accelerator - Servant
Leadership
*Management Skills
*Lean Six Sigma
*Project Management Professional
(PMP)®
*Crafting a Culture of Respect
*Scrum: The Basics
*Agile Foundations
*ArcGis Advance
*Myers-Briggs Personality/
Teambuilding Workshop
*Kaizen
*Quality Explorer
*FMEA Presentation
*Process Documentation
*Change Management
Other Skills
I'm good facing changes, I adapting quickly, learning fast.
I always see the bright side of every situation and focus on learn from it,
I know when to ask for help if I need it, I am always looking to learn new things and work
with people.
