Elizabeth Awogbami

Awogbami, Elizabeth Omoloye 125 Renecon road, Macaulay Ikorodu, Lagos, 100011, --Objective: Highly motivated and skilled Customer Support Specialist with 3 years of experience in providing exceptional customer service. Committed to ensuring customer satisfaction through effective communication, problem-solving, and a strong dedication to resolving issues. Seeking a challenging position in a customer-centric organization where I can utilize my skills and contribute to the overall success of the company. Education: Nigeria Certificate in Education/Chemistry/Biology Federal College of Education, Obudu, Cross-River State 2018 Digital Witch Support Community Customer Service/Telemarketing/Lead generation Virtual platform 2022 Skills: Customer Service: Proven track record of delivering excellent customer support in various industries. Skilled in handling customer inquiries, resolving complaints, and providing solutions to meet customer needs. Able to remain calm and patient in challenging situations. Communication: Exceptional verbal and written communication skills. Capable of effectively communicating complex information in a clear and concise manner. Proficient in active listening to understand customer concerns and provide appropriate responses. Problem Solving: Strong analytical and problem-solving abilities, enabling quick identification and resolution of customer issues. Able to think creatively and implement effective solutions to ensure customer satisfaction. Interpersonal Skills: Adept at building positive relationships with customers and colleagues. Skilled in collaborating with cross-functional teams to address customer needs and achieve common goals. Demonstrated ability to adapt to diverse customer personalities and situations. Technical Proficiency: Proficient in using various customer support tools and software applications. Experience with CRM systems, ticketing systems, and knowledge bases. Quick learner with the ability to grasp new technologies and tools efficiently. Time Management: Exceptional organizational skills and ability to manage multiple tasks simultaneously. Capable of prioritizing customer inquiries and providing timely responses. Demonstrated ability to work under pressure and meet deadlines. JOB EXPERIENCE: Bagco Enterprise Customer Support Specialist. Jan 2017 - Dec 2018. I handled over 60 calls, 40 emails, and 50 messages daily. I was in charge of answering product questions. Troubleshooting research was also done by me. I logged calls and gave reports on customer feedback. Received positive feedback from customers for excellent service delivery, resulting in high customer satisfaction ratings. Levi Enterprise. Customer Support Specialist. Feb 2019 - Jan 2022. 1. I managed customer complaints and resolved them. 2. I sustained customer loyalty to the brand by responding to customers swiftly. 3. I handled over 100 calls daily from customers. 4. I logged calls and gave reports on customer feedback. Best Choice Ventures Customer Support Representative. February 2022 - Dec 2022. 1. Handled a high volume of incoming customer calls, addressing inquiries, and resolving issues promptly and efficiently. 2. Assisted customers with product selection, order placement, and tracking of shipments, ensuring a positive purchasing experience. 3. Managed customer complaints by actively listening to their concerns, empathizing with their frustrations, and providing suitable resolutions. 4. Updated and maintained customer records accurately in the company database, ensuring the integrity of customer information. 5. Collaborated with the sales team to identify opportunities for upselling and cross-selling additional products and services to customers. CERTIFICATIONS: IBM New Collar : Customer Engagement Specialist Verified by Credly April, 2023 Foundations of Digital Marketing and E-commerce Coursera May, 2023 Customer Care Skills and Telephone Etiquettes Coursera Jan, 2023 Proficient in English Language References: Available upon request.