Elizabeth Atinuke Elegbede

ELEGBEDE ELIZABETH ATINUKE Telephone:-,- Email:- PROFESSIONAL SUMMARY: I am a dedicated and resourceful customer service professional with strong interpersonal and communication skills. I am adept at managing customer relationships, resolving issues, and delivering top-notch service, skilled in multitasking, problem-solving, and providing support to enhance client satisfaction. I am eager to contribute to a dynamic team where my skills in customer relations and service excellence can be fully utilized. CORE COMPETENCES: Customer Relationship Management Strong verbal and written communication Problem-solving and conflict resolution Active listening and empathy Time management and multitasking Performance monitoring and optimization Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Attention to detail and organization EDUCATIONAL QUALIFICATIONS: TOUCHUP BEAUTY: Diploma in Makeover2017 CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT: Chartered Post Graduate Diploma in Customer Relationship Management Associate Certificate of Membership- MOSHOOD ABIOLA POLYTECHNIC: Higher National Diploma in Mass Communication- MOSHOOD ABIOLA POLYTECHNIC: National Diploma in Mass Communication- D.S. COMPUTER COLLEGE: Diploma in Desktop Publishing2008 SAINT FRANCIS CATHOLIC SECONDARY SCHOOL: West African Certificate Examination- FEDERAGA NURSERY AND PRIMARY SCHOOL: First School Leaving Certificate- WORK EXPERIENCE: PRECIOUS SEED SCHOOLS, Ota, Ogun State: Secretary2021 – Date Provide front-line support by answering inquiries and resolving customer issues. Maintain client records and ensure excellent customer service at all touch points. Coordinate communication between staff and parents, ensuring timely information dissemination. DE REVELATION SCHOOLS, Aparadija, Ogun State: Senior School Supervisor/ Subject Teacher 2018 – 2020 Managed school operations and ensured a smooth flow of communication between students, staff, and parents. Provided guidance to students and resolved concerns in a professional manner, ensuring a positive educational experience. LAW AND EQUITY CHAMBERS, Akowonjo, Lagos State: Secretary 2017 Managed customer inquiries and ensured effective communication between clients and the legal team. Organized files and documents to support a smooth client experience. CROSS RIVER BROADCASTING CORPORATION (CRBC), Ikom, Cross River State: National Youth Service Corps (Continuity Announcer)2016 – 2017 Provided professional on-air continuity announcements, delivering clear and engaging communication to audiences. Worked closely with a diverse team to ensure smooth transitions between programs and resolved any broadcast issues quickly and efficiently. Maintained strong relationships with clients, sponsors, and the general public, enhancing their experience with the station’s services. JORANY HOTEL RESORT, Ikom, Cross River State: Receptionist2016 Delivered exceptional customer service to hotel guests by addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere. Managed check-ins and check-outs, coordinated room reservations, and handled financial transactions with accuracy and attention to detail. Worked closely with the housekeeping and maintenance departments to promptly address and resolve guest concerns, ensuring high levels of satisfaction. Handled guest communications, including calls and emails, providing solutions and ensuring positive experiences. MOTAND PRIVATE SCHOOLS, Ijoko, Ogun State: Typist/ Teacher- Supported the school's administrative operations by preparing reports, letters, and examination papers, ensuring timely and efficient service delivery to both staff and students. Worked closely with parents and guardians to provide information on academic progress and resolve any concerns related to student performance. Provided a welcoming and friendly environment for students, parents, and visitors by offering clear communication and addressing their needs with empathy. MOTAND PRIVATE SCHOOLS, Ijoko, Ogun State: Secretary/ Receptionist/ Computer Teacher2013 Served as the first point of contact for visitors and callers, handling inquiries and resolving issues promptly to maintain a positive school environment. Managed front desk operations, including scheduling appointments and meetings, and providing administrative support to the school's leadership team. Taught computer skills to students, focusing on enhancing their technical abilities and providing ongoing support to ensure student success. OGUN STATE TELEVISION (OGTV), Abeokuta, Ogun State: Industrial Trainee2011 – 2012 Assisted in customer communication efforts by responding to viewer inquiries and relaying feedback to the broadcasting team. Collaborated with the production team to ensure that scheduled programs were aired on time, resolving any last-minute issues to minimize disruptions. Provided support to senior staff in managing client accounts, ensuring that advertising slots and promotional content met customer requirements. MOTAND PRIVATE SCHOOLS, Ijoko, Ogun State: Secretary/ Receptionist/ Computer Teacher2010 Managed daily communication with parents, students, and staff, ensuring that concerns were addressed in a timely and professional manner. Maintained accurate records of school activities, student information, and correspondence, supporting a smooth operational workflow. Taught computer literacy to students, helping them develop essential skills while providing ongoing support and guidance. SAINT RIMAN ENTERPRISES, Ota, Ogun State. Computer Operator2010 Provided IT support and customer service by assisting clients with various computing needs, including typing, printing, and troubleshooting technical issues. Managed customer files and ensured accurate data entry, contributing to efficient service delivery. Supported front desk operations by interacting with customers, addressing their concerns, and ensuring their satisfaction with the services provided. PEACE TECH, Egbeda, Lagos State. Graphics Designer/ Computer Operator/ Photographer2009 Provided excellent customer service by engaging with clients to understand their design and photography needs, offering creative solutions, and ensuring timely delivery of high-quality products. Collaborated closely with customers to design logos, banners, and promotional materials, ensuring client satisfaction through clear communication and revisions based on feedback. Managed customer interactions in a professional manner, addressing inquiries, resolving issues, and ensuring all projects met or exceeded expectations. Delivered professional photography services, from setting up shoots to editing images, while ensuring that the final product aligned with the client’s vision. Assisted with computer operations, offering technical support to clients who needed help with document formatting, printing, and troubleshooting. Maintained organized records of client projects and delivered consistent follow-ups to ensure customer satisfaction and repeat business.