Elizabeth Ameh

ELIZABETH AMEH - -https://www.linkedin.com/in/elizabeth-ameh-856a56343 PROFESSIONAL SUMMARY Dedicated and highly trained customer service representative and virtual assistant with two years of experience in Tele sales, customer service and appointment setting. Overtime I’ve built strong experience in the Real Estate and Insurance industry where I’ve worked remotely as a Tele sales and Appointment setter with continued records of meeting and exceeding targets. Adept at using digital tools such as Hubspot, Zen-desk. Salesforce, Google workspace, Calendly and Pick time to ensure efficiency and productivity. Known for excellent organisation, adaptability, and proactive approach to problem solving. CORE SKILLS  Appointment Tools: Google suits, Calendly, Pick time and Acuity scheduling  Customer support: CRM tools (Zen-desk, HubSpot, Salesforce), issues resolution, empathetic communication.  Technical skills: Microsoft office suite, goggle workspace, SAP, QuickBooks, Apollo.io and Trello.  Sales Expertise: client relationship management, negotiation, sales analytics, setting goals, closing sales and meeting target.  Soft skills: Time management, confidentiality, adaptability, and problem solving. PROFESSIONAL EXPERIENCE CALL CENTER AGENT & CUSTOMER REP. | CONSUMER OPPOURTUNITY LLC FLORIDA USA (REMOTE)| JAN2025 - JAN2026 1  Handle inbound and outbound calls professionally and confidently  Identify sales opportunity and qualify leads effectively  Update and follow up customer using CRM Tools  Handling Objections confidently and ethically  Meet or exceed daily, weekly and monthly sales targets resulting in appreciable increase in regional sales. APPOINTMENT SETTER/ QUALIFIER |PREMIER PRODUCERS GROUP LLC INDIANA USA (REMOTE) APRIL2024-JAN2025  Make outbound and handle inbound calls, messages or emails to prospective clients  Ask targeted questions to identify the prospects needs and determine whether leads meet the company’s ideal customer profile  Confirm appointment details such as date, time, platform and decision markers  Schedule qualified appointment for sale closers and accurately record lead information in the CRM  Maintain clean and organized lead database CUSTOMER SERVICE REPRESENTATIVE & FRONT DESK OFFICER | LUXOR SALON AND SPA WUSE2 ABUJA NIGERIA|-  Provided excellent customer services and front office administration  Responded to client queries and maintain accurate documentation  Supported administrative functions, scheduling, and internal communication.  Sales of merchandise and meeting of targets EDUCATION  Higher National Diploma – Business Administration and Management Federal Polytechnic Bida, Niger State, Nigeria CERTIFICATION 2  Virtual assistant _ Digital witch (2024)  Lead generation/cold calling _ Digital witch (2024)  Appointment setting and scheduling_ Digital witch (2024)  Customer support _ Digital witch (2024)  Airbnb _ Digital witch (2024)