ELIZABETH WASHEKE CHEGE
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E-mail-
PROFILE SUMMARY:
My passion for being a service provider has earned me over 5 years of experience in different areas
of expertise. I hold proven experience in Customer Service/Guest Relations,
Reservations/Ticketing, and Administration. My long-term experience in the service has taught
me how to meet and exceed each client’s expectations with a service that sells. I work well under
pressure and hold great interpersonal skills. The promotions I’ve earned in my career have taught
me great managerial and effective problem-solving skills as well. A more challenging opportunity is
what I’m looking for as I continue to grow in the industry.
ACHIEVEMENTS:
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Got promoted from a travel agent position to a senior travel consultant in Kensington tours
due to my hard work and outstanding performance.
Got the opportunity to work with and serve clients from all over the world.
I learned very good interpersonal skills.
Acquired administrative skills in coordinating and motivating my colleagues.
QUALIFICATIONS:
-Diploma in Air Travel and Tourism Management, Consultant level 2(IATA), Nairobi Aviation
College
-Diploma in Air Travel and Tourism, Level 1(IATA), Mombasa Aviation College
-Computer Packages, Sairene College
-Galileo Training(by Kenya Airways), Galileo Kenya
-Kenya Certificate of Secondary Education, KNEC
CAREER PROGRESSION:
(April 2019-Feb 2022) ONLINE CUSTOMER SERVICE AGENT - SMARTER CALL CENTER
Responsibilities:
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Dispatch cabs for Metropolitan Transport Authority.
Making reservations for passengers.
Handling feedback and complaints from the passengers and drivers.
Processing incentives and bonuses for the drivers.
Answering the customer’s inquiries and maintaining a good customer relationship.
(March 2014 - March 2019) Marketing Manager – Kennet Tracking Ltd
Responsibilities:
• Market and sell car tracking gadgets in Mombasa.
• Ensure the smooth running of the office.
• Train and supervise the performance of my subordinates.
• Offer solutions to any problem that the Mombasa branch comes across.
• Act as the bridge between the Mombasa branch and the head office.
(Apr 2012-Dec 2013) Administration Coordinator -One & Only Royal Mirage Hotel, Dubai
Responsibilities:
• Provide customer service to the hotel guests
• Read and reply to emails
• Handle the paperwork of the whole recreation department
• Prepare papers for the directors signature
• Do posting and billing of the reaction activities using the opera system.
ATTACHMENT:
Kilindini Travel Centre, Mombasa ~ Certificate in Galileo training (by Kenya Airways)
AREAS OF EXPERTISE:
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Customer service
Administration
Air Ticketing
Tour Costing and Consulting
REFEREES:
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Anastacia Kamu - Kenyan Team Leader, Smarter Call-Zakaria Oduor - Regional Manager, Kennet Tracking Ltd,-Nancy Njuguna - Director, Recreation Manager, U.A.E-
