Eliza Nyambura Kriuki

ELIZA NYAMBURA KARIUKI --SUMMARY I am a result-oriented, self-driven, hardworking, and proactive professional with experience in customer service. As a proven dynamic teamplayer, I can communicate efficiently and effectively with the ability to foster long-term relationships with different clients. I aim to integrate my Information Technology background into a dynamic work environment that supportscareer growth and personal development WORK EXPERIENCE November 2018 – December 2021 Online customer service agent – SMARTER CALL CENTRE RESPONSIBILITIES Administering information provided by the passengers and pair drivers in the online system. Handling feedback and complaints from the passengers and drivers. Making reservations for passengers. Informing policies and processes based on information and data collected while dealing with clients Processing payments that would be required for the drivers such as incentives and bonuses. SKILLS Communication skills Customer service Client management Problem-solving skills Web design Microsoft Powerpoint Microsoft Excel Microsoft Word PASSION Satisfactory meeting customer needs Making and actualizing sales pitch STRENGTHS Go-getter Communication Teamwork Proactive MY LIFE PHILOSOPHY: Kindness is the knowledge that everybody can understand. Lailah Gifty Akita EDUCATION BACHELOR OF SCIENCE:AGRICULTURAL BIOSYSTEMS AND MANAGEMENT UNIVERSITY OF ELDORET 2011 -2015 DIPLOMA IN INFORMATION TECHNOLOGY MWANGAZA COLLEGE 2010 - 2011 KENYA CERTIFICATE OF SECONDARY EDUCATION(KCSE) NJONJO GIRLS HIGH SCHOOL- *REFEREES : Dr.ANTHONY MAINA German Agro Action -- MOLVIN MUDACHI University of Eldoret --