ELIZA MONTAJES
VIRTUAL ASSISTANT
BUSINESS ADMIN ASSISTANT | & EMAIL SUPPORT PRO | SOCIAL MEDIA
Philippines, Muntinlupa City •-• LinkedIn
Detail-oriented professional with extensive experience in administrative support and customer service management.
Proven track record of streamlining operations to enhance efficiency and improve service delivery. Adept at managing
client communications, coordinating projects, and facilitating smooth workflow processes. Committed to leveraging
exceptional organizational skills to contribute to team success.
AREA OF EXPERTISE
Computer Skills
Time Management
Data Entry
Email Management
Social Media Management
Calendar Management
Graphics Design
Communication Skills
Attention to Detail
PROFESSIONAL EXPERIENCE
Administrative SEO, Lakewood Media Limited
Jan 2024 - April 2024
Resolve support tickets with comprehensive and professional support.
Coordinate daily emails, assigning them to relevant teams, and filtering out spam.
Create a quality standards contents on wordpress. Optimize images and generate meta descriptions using ChatGPT
tailored to specific content.
Jan 2021 - July 2022
Sales and Customer Support Agent - Spotahome
Resolve incoming inquiries via email, conducting research when needed and ensuring efficient
resolution.
Utilize CRM software to create tickets for escalations, ensuring that customer concerns are properly
addressed and resolved.
Provide detailed information about our services, address customer questions, and facilitate future
bookings.
Virtual Customer Service Representative FARMHOUSE KITCHEN AND BATH
Feb 2020- July 2021
Assist customer service via email, addressing product inquiries, handling complaints, cancellations, and tracking
shipments to ensure customer satisfaction.
Track records of order fulfillment status, manage inventory, and process payments using Shopify to ensure smooth
operations and accurate information.
Organize Google Sheets to monitor and meticulously organize data related to new sales and after-sales activities,
ensuring proper recording.
Social Media Manager - The Passionate Health Solutions
Jan 2022 - Sept 2022
Develop content plans and calendars to drive audience engagement and increase online brand awareness.
Engage to messages and comments from our audience, ensuring timely and helpful communication.
Design and create visually appealing images and video content to support our brand’s online presence through Canva
with basic Photoshop
Admin Support/Review & RankingSpecialist - Prodigy Media
Aug 2020 - Dec 2020
Demonstrated:customer relationships through live chat and email, effectively handling product inquiries and
resolving customer issues.
Input and Organized data in Google Sheets, meticulously following instructions to maintain accurate records.
Adhered to strict confidentiality protocols when managing customer information, consistently upholding company
policies and regulatory compliance.
Data Converter - MCM
May 2008 - Mar 2017
Entering customer and account data from source documents within time limits
Compiling, verifying accuracy and sorting information to prepare source data for computer entry
Reviews data for errors, missing pages, or missing information and resolves any discrepancies.
EDUCATION
BSBA, Major in Human Resource Development Management
June 2004 - May 2008
Certifications: Filipino Virtual Assistants Social Media in Depth Course | VA Bootcamp | TESOL | Executive
VA Academy
