Eliza Giovanna Vides Prado

JOB EXPERIENCE CUSTOMER SERVICE AGENT, ACCENT AND PRODUCTION TRAINER Eliza Vides EMPLOYEE SUMMARY Hi! I’m an extremely outgoing and energetic professional who brings a unique blend of personality, precision, and productivity to every project. I pride myself on being highly efficient, detail-oriented, and deeply responsible—always delivering quality work on time and with a smile. Whether I’m collaborating with a team or working independently, I adapt quickly and bring fresh ideas and reliable execution to the table. If you're looking for someone who’s easy to work with, gets the job done right, and brings positive energy to every task—let’s connect! SKILLS AND EXPERTISE Team work lover, Excel management, effective learning skills, excellent communication performance and passion to help CONTACT ME AT: Email:-Cellphone: ‪-‬ JOB references: Adriana Ramírez -NCO-ALORICA - Juan Rac- We Are Everise - Andrés Muralles- IDT GUATEMALA - Emily Pac- ICON SOLUTIONS - Alorica, NCO STAR communications JAN 2018-JUN 2019 Sales, customer service, tech support and combined billing I carried out many tasks such as preparing new recruits to be eligible for the account in question, organizing and taking advantage of their qualities in order to improve in their areas of opportunity before starting the production training Full time production trainer, and nesting supervisor. CUSTOMER SERVICE AGENT AND PRODUCTION TRAINER We are Everise JUL 2019-OCT 2020 Sales, customer service, tech support Full time production trainer, and nesting supervisor. CUSTOMER SERVICE AGENT AND PRODUCTION TRAINER IDT GUATEMALA FEB 2021-MAY 2023 Sales escalations and Customer experience journey specialist (escalation desk) Full time production trainer, and nesting supervisor. COLLECTIONS AND SALES AGENT / QA SPECIALIST ICON SOLUTIONS MAY 2023-APR 2024- TRIPOINT LENDING AND ALLEVIATE SOLUTIONS Sales, collections and payments Quality and Assurance for the customer service team GALILEO UNIVERSITY Jan- Bachelor's degree in physiotherapy, specialized in respiratory, neuronal, geriatric, paediatric and verbal therapy