Eliza Ann Custorio

E L I Z A A N N C U S T O R I O CUSTOMER AND TECHNICAL SUPPORT SPECIALIST EDUCATION Notre Dame of Marbel University BS Nursing | March- ABOUT ME Philippine International School of Muscat, Oman Secondary Education | June 1996 - March 2000 As a Customer and Technical Support Specialist, I am responsible for providing accurate and appropriate information in response to customers’ inquiries. To work with end-users to provide support and assistance for technical, software, and hardware problems. QPEXS Global School | Technical Vocation Finishing Course in Call Center Feb.2007 - April 2007 Finishing Course in Medical Transcription July 2006 - January 2007 EXPERIENCE 2021-present Deal Directly with customers via chat Respond promptly to customers inquiry Assist customers in porting-in their numbers Handle and resolve customers' concerns regarding sim cards and mobile phones. Directly escalates unresolved issues to the designated resource via e-mail Record details of inquiries, comments, and complaints Record details of action taken Communicate and coordinate with internal departments SKILLS Computer Trouble shooting Internet Trouble shooting MS Word, Excel and PP Typing Transcription Data Coding CONTACT --Address: 61 Matias St. Brgy. Paltok, Quezon City Technical and Customers Support Specialist; Email & Chat Red Pocket Mobile - Customer Service Representative Magna Ikya Infotech Deal Directly with customers by phone Respond promptly to customers inquiry Handle and resolve customers concerns Directly requests and unresolved issues to the designated resource Record details of inquiries, comments, and complaints Record details of action taken Communicate and coordinate with internal departments EXPERIENCE- Customer Account Specialist/Technical Support West Contact Services Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Diagnose and resolve technical hardware and software issues involving internet connectivity Make sure to have customers concern resolved and taken care of - School Assistant QPEXS Global School, Inc. Seeing that all school sales and expenses are accounted for prior to submission to the internal auditor Providing supplies, textbooks, and support to all staff Assisting in curriculum instructions Keeping the school records - Medical Transcriptionist - Level 1 C&C ICT Express Solutions Responsible for transcribing dictations by physicians and other healthcare professionals regarding patient assessment, workup, therapeutic procedures, clinical matters, diagnosis, and prognosis 2006 Office Assistant Nayza ICT Express Solutions Responsible for ensuring all transaction documentation is accurate, complete and process in a timely manner Provide assistance to staff Maintain and order office supplies - Office Administrator Early World of Learning Computer Prepares and reports to the School Director all the office records for approval Administer office activities Provide assistance to all staffs - Data Encoder Cybergate Internet and Computer Business Responsible for encoding/typing of clients handwritten reports and/or scanned copies into a word format based on the clients specifications Affiliations President - Performing Arts Club in Philippine International School of Muscat, Oman President - Glee Club in Philippine International School of Muscat, Oman VOC (Voice of the Customers)