Eliud Anyoka

Eliud Anyoka Technical sales Manager/Engineering Manager Personal details Profile Experienced with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Motivated with proven skills in cash flow management, forecasting and report preparation developed over 6 year career. Highly analytical and organized with good problemsolving and project management abilities. Approaches every customer with goal of building long-lasting, loyal and productive relationships to sustain business growth. Skilled team player with strong background in engineering and business environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. anyokaanyoka@gmail. com Employment - ENGINEERING MANAGER May 2022 - Present MISHAN ENGINEERING LTD, MALINDI Analyzing, designing, implementing and optimizing processes to increase employee productivity and autonomy. Overseeing project progress, balancing between short and long-term goals to maximize individual and team performance. Promoting company brand, attracting more customers requiring our products Optimizing schedules to pinpoint critical paths and major risks and deploying strategies to keep projects on schedule. Collaborating with welding and carpentry teams to design and fabricate products for sale. Evaluating and approving expenses, consistently keeping projects within established budget limitations. Determining project feasibility based on available technologies and resources. Working closely with clients to understand vision and requirements, translating details into actionable project plans. Coordinating efficient administration of each project, including producing detailed reports and managing supply purchases. Managing resource allocation and mitigating potential risks for timely project delivery. Planning and coordinating surveys to evaluate site conditions and potential project problems. Providing clients with detailed specifications outlining project deliverables and schedules. Meeting with project owners and project managers to coordinate design development and timelines. - Malindi October 31, 1984 Male Kenyan Education Degree Aug 2004 - Dec 2009 Kenyatta University, Nairobi Bachelor of Science Manufacturing engineering GPA: 3.5 Graduated with honors. SECOND CLASS (UPPER DIVISION). High School Certificate Jan 1999 - Dec 2002 Nyambaria High School, Nyamira High School Diploma HIGH SCHOOL (KSCE) Scored a B[plain) Skills Analytical Thinking Prioritization Negotiation and sale closing detailed and goal oriented Interpersonal and communication Management Networking and professionalism Administration Computer Training Data collection Design Development Languages English Kiswahili Hobbies Reading Music Exploring Designing following new designs and trends Achievements As Partner to Engineering start up company where I BRANCH MANAGER Aug 2018 - Dec 2020 CAR AND GENERAL LTD, KISII Managed and oversaw Branch operations in addition to the following roles: Do overall branch sales reports and branch score card Reviewed work performed by full time and part-time employees, providing mentoring and support to improve performance. Created and implemented strategies to develop and expand branch sales, resulting in 80% increase in annual sales. Monitored operations to ensure that interactions and processes complied with operational policies. Forecasted budgets, expenditures and revenue and used research to make financial decisions. Managed business plans, outlined policies and coordinated resources to improve operations and maximize resource utilization. Prepared detailed sales plans and set competitive team goals to meet business targets. Led regular meetings to share new information, update policies and outline objectives to staff. Supervised associates and communicated goals to foster teamwork and collaboration. Networked and built relationships to generate new business and establish active community presence. Used coaching and performance strategies to improve team results and build successful environments. Addressed customer complaints and assisted in timely resolution for all. Enforced operational controls to mitigate losses. ASSISTANT SALES MANAGER May 2016 - Jul 2018 CAR AND GENERAL LTD, MALINDI Assisted store sales manager with delegating tasks and activities to sales associates and workshop teams. Provided coaching to develop strengths of sales associates , workshop technicians and peer-to-peer interactions. Coordinated and resolved customer-related problems for client base. Prepared weekly reports for senior management staff detailing sales performance and current inventory. Gauged store performance by monitoring weekly, monthly and quarterly performance and financial reports. Worked closely with all sales personnel, inventory personnel and workshop technicians to assist with routine sales and handle advanced issues. Closed tough deals and complex sales using strong persuasion and negotiation skills. Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication. Established ambitious quotas and helped each team member implement personalized plan to achieve targets. serve as an engineering manager, I have managed to generate more businesses and oversee projects to its completion that has lead to more businesses. Spearheaded the internal training of new employees on selling skills and customer service skills Grew sales volumes of a branch from 13M monthly to 31M monthly Opened a new market for the product that the company thought will never sale in that market Grew profits for a branch I headed that previously never realized a profit that will sustain its operations Was awarded certificate of Exemplary performance by Car and General as the best Junior manager. Other extras Knowledgeable on computer applications, C+ + programming Microsoft office engineering drawing design and Computer Aided Design – AutoCAD Knowledgeable on vehicle parts and repair having spent most of my summers with an automotive mechanic as his assistant Comfortable with research and writing work Trained on Customer Care and Selling skills by Car and General. Member of communication department Seventh - day Adventist church-Kenyatta University Projected sales and identified less profitable areas by closely monitoring operations. Increased customer satisfaction with targeted sales team training in relationship management and negotiation strategies. Explained product features and demonstrated operation to educate customers and close sales. Conducted regular training and coaching to help sales personnel build and develop strong selling skills. Recruited and hired talented sales and workshop personnel to add depth and strength to sales and workshop teams. MANAGEMENT TRAINEE Aug 2010 - May 2016 CAR AND GENERAL LTD, MOMBASA Collaborated with internal and external partners to support day-to-day operations. Shadowed executive leadership to learn management responsibilities. Handled customer inquiries of day-to-day nature via walk ins, telephone and email. Worked with leadership team to address challenges, refine group operations and communicate changes as needed. Reconciled cash sales, inventory and banking reports for accurate cash flow picture of the branch. Partnered with management to inform planning, decisionmaking and team direction. Directed work of multiple teams and assisted with meeting specific team project goals. Communicated policy updates to department, answered questions and monitored compliance. Reduced corporate risk by identifying and reporting compliance issues or violations. Performed facility checks to verify cleanliness and client safety. Drafted reports to inform senior decision-makers and guide operational strategy. Achieved department targets with strategic resource allocation and schedule management. Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs. Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues. Managed employee performance through disciplining, coaching and counseling. Forecasted expected demands and created plans to accomplish objectives within set budgets. Tracked labor, sales, and inventory and managed operations to maximize returns. TECHNICAL SALES/SALES ENGINEER Sep 2009 - Aug 2010 ECOSAVE LTD, NAIROBI Leveraged technical knowledge, persuasive communication skills and sales expertise to smooth over conflicts and resolve Internships MANUFACTURING ENGINEER TRAINEE May 2008 - Aug 2008 MABATI ROLLING MILLS, MARIAKANI Attached in the Mechanical Maintenance Department and trained in the following: Hydraulics Pneumatics Fabrication and welding Lathe work References WALLACE CHEGE CAR AND GENERAL LTD, MOMBASA - AUSTIN AKELO CAR AND GENERAL LTD, KISUMU - CECILIA MESA ECOSAVE LTD, NAIROBI - Affiliations Member, Kenyatta University Alumni Association Member, Graduate Engineers Kenyatta University ,year 2009Present. Graduate Engineer Registration to membership of graduate engineersEngineering Board of KenyaOngoing customer concerns. Assisted with administrative procedures for sales processes and supported finance, service and project management activities. Prepared detailed specifications for development and implementation of customer products, applications and solutions. Established and expanded relationships with decision-makers within each customer organization. Analyzed engineering specifications to develop cost estimates and quotes. Coordinated with internal sales teams to design solutions for unique and complex needs of customers. Used CRM tools to establish pipeline and maintain customer records and files. Quoted and closed sales transactions within assigned authority parameters and with required sales documentation. Generated sales to new customers and upsold additional products to existing customers. Sold products requiring extensive technical expertise and support for installation and use. Diagnosed problems with installed equipment and implemented solutions to support customers. Resolved technical support issues related to product application, specification, and installation. Delivered pre-sales technical assistance and product education. Used extensive technical knowledge to help with moving, installing and educating customers about technical products. Liaised with sales team and technical experts, building rapport and establishing relationships. Assisted sales and engineering teams with creating more descriptive sales documents. Explained products or services to potential customers with smooth, well-prepared technical presentations. Incorporated customer feedback and current requirements to update available parts and product configurations. Generated innovative ideas to promote brand and sell products. Coordinated skilled demonstrations of equipment and trial installations at customer locations. Collaborated with sales teams to understand customer requirements and provide sales support. Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication.