Elishua Reid

I am a dedicated and versatile professional with a wealth of experience across various roles in customer service, sales, and human resources. My career journey has equipped me with a diverse skill set and a passion for delivering exceptional results. Here’s a snapshot of my experience and skills:

In my most recent role, I was responsible for conducting both outbound and inbound calls, scheduling appointments, and following up with clients through email and social media platforms. My duties also included data entry, generating and responding to emails, organizing email inboxes, screening resumes, and scheduling and conducting interviews. I excelled in selecting top candidates for various roles, assisting with onboarding, and collaborating with hiring managers. My proficiency in utilizing Zoho CRM and Slack ensured smooth communication and efficient operations.

As an HR Assistant, I was involved in scheduling and conducting interviews and meetings, filing and collecting confidential documents, and providing excellent customer service through WhatsApp and face-to-face interactions. I was adept at empathizing with stakeholders, taking inventory, conducting hearings, submitting employee data reports, and producing and distributing HR documents. Data entry was a significant part of my role, ensuring accuracy and efficiency in all HR processes. My meticulous attention to detail and problem-solving skills helped maintain an organized and efficient system.

In previous roles I have assisted customers with making purchases, handling refunds, and addressing any further queries. My ability to resolve customer issues promptly and effectively contributed to a positive shopping experience and customer satisfaction. I conducted outbound calls for Medicare and life insurance agents, handled sales, resolved customer issues, and set appointments for agents. I also managed calendars, ensuring seamless scheduling and time management.

Skills and Competencies

Customer Service: Expertise in resolving customer issues and providing top-notch service across various platforms, including face-to-face, email, and social media/chat.

Sales and Outbound Calling: Proven ability to conduct effective sales calls and set appointments, contributing to business growth.

Human Resources: Experience in scheduling and conducting interviews, data entry, managing confidential documents, and collaborating with hiring managers.

Data Entry and Management: Strong attention to detail and accuracy in data entry, maintaining organized and efficient records.

Technical Proficiency:Skilled in using tools such as Zoho CRM, Slack, and other communication and management software.

I am a proactive and reliable professional who thrives in dynamic fast-paced  environments. My ability to empathize with clients and stakeholders, combined with my strong organizational skills, makes me an asset in any role. I am committed to continuous learning and development, always seeking to enhance my skills and contribute positively to my team and organization.

I am excited about new opportunities where I can leverage my experience and skills to achieve exceptional outcomes. Let’s connect and explore how I can contribute to your team’s success!