Elisha Mae M. Garcia

ELISHA MAE M. GARCIA Ph. 5, Blk. 19, Lot 4 Mayfair Street, Fairfield Village, Governor’s Hills Biclatan, General Trias, Cavite Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Committed to providing outstanding customer service and ensuring the accuracy of administrative tasks. Strong communication and interpersonal skills, enabling me to interact effectively with customers from diverse backgrounds. A team player with a strong work ethic and a commitment to providing exceptional customer service. I am always willing to go the extra mile to ensure that every customer has a positive experience. I am also a fast learner and can quickly adapt to new tasks and situations. SKILLS Customer service, Computer literacy, Time management, Communication skills, Guest services, Microsoft word, Microsoft excel, Administrative Duties, Flexible, Attentive listening, Multitasking skills, Database Maintenance, Confidentiality and Data Protection, Organizing and Categorizing Data, Research and Analytical Skills EXPERIENCE Holymess Repairs | Reservoir, Victoria, Australia Virtual Assistant November 2021 – November 2023   CONTACT PHONE:-     EMAIL:-         Responded to emails in a timely manner while providing accurate information. Utilized Microsoft Office proficiently for document creation, editing purposes. Answered telephone calls and emails to take messages, provide information and schedule appointments. Created, maintained, and entered information into databases. Performed research tasks related to projects or initiatives assigned by management team. Maintained an up-to-date filing system to ensure easy access to documents when needed. Provided administrative support to ensure efficient operation of the office. Created images and content to post to company's social media pages. Managed calendars Proofread documents prior to their submission or distribution. Scheduled appointments and managed meeting agendas. Answered telephones to give information to callers, take messages, or transfer calls. Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs. Assisted staff with computer usage. Recruited tradesmen for the company. Your Virtual World | Dasmariñas, Cavite Patient Coordinator February 2021 – December 2021  Reviewed all relevant documentation prior to the appointment to ensure accuracy of patient data.  Provided excellent customer service by responding to patient inquiries in a timely manner. Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail. Assisted patients with scheduling appointments, verifying insurance coverage, and completing paperwork. Fostered a positive environment for both staff members and patients through effective problem- so l v i n g techniques. Collaborated closely with physicians, nurses, and other healthcare personnel to coordinate care for patients. Performed administrative duties such as filing documents or entering data into electronic health records systems. Compiled weekly reports on patient visits, new referrals and billing activities for management review. Ensured compliance with HIPAA regulations related to the protection of confidential patient information. Conducted follow up calls with patients after their visit to ensure satisfaction with services provided. Maintained accurate records of patient information including medical histories, test results and treatments. Answered telephones and directed calls and voicemails to appropriate staff. Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders.           Amazon MNL Customer Service Associate October 2020 – January 2021     Empowered customers with self-service solutions: Developed a comprehensive knowledge base to enable customers to find answers to their questions independently. Prioritized customer satisfaction: Promptly and effectively resolved customer complaints, ensuring positive outcomes and building trust. Leveraged CRM systems for data-driven insights: Effectively utilized CRM systems to track customer interactions, preferences, and behavior, enabling personalized service. Demonstrated exceptional call center expertise: Efficiently handled a high volume of customer inquiries, maintaining     professionalism and responsiveness throughout each interaction. Extended a warm and welcoming greeting: Greeted customers with a friendly and professional demeanor, fostering a positive first impression. Provided exceptional customer service: Answered and handled inbound and outbound calls promptly and professionally, addressing customer needs and resolving issues efficiently. Adhered to company standards: Consistently followed company policies and procedures, ensuring compliance, and maintaining a high level of service quality. Achieved outstanding performance: Consistently met or exceeded performance goals, demonstrating dedication and commitment to excellence. EDUCATION De La Salle University – Dasmariñas 2018 – 2020 BS Psychology Dean’s Lister (2018 – 2019) Undergraduate Lyceum of the Philippines University – Dasmariñas Senior High School 2016 – 2018 With Honors Saint Francis Academy – La Salle Greenhills Supervised 4th year high school 2015 – 2016 Christian Bible Baptist Academy Elementary up to 3rd year high school 2006 - 2015