Elisabetta Perra

Elisabetta Perra Address: Sardinia, Italy Email:- Telephone: - PERSONAL STATEMENT A self motivated multi-tasker, with great communication skills in Italian, English and Spanish, a strong work ethic and a track record of customer excellence. A strong team player, with a can do attitude, who can collaborate across teams and key stakeholders in the business. Skills lie in customer relationship skills, time management and problem solving. Open to new opportunities. KEY ACHIEVEMENTS ● Lavadì: Shortlisted for the Global Best Practice Awards 2018 ● Church & Dwight: Contributed to the dry shampoo sales up by 40% whithin a year; Won Top Price for oustanding contribution on dry shampoo supply (2016) ● AHGBI: 'Valentina Guevara's Prize' for best conference paper on an Argentinean topic (2015) EMPLOYMENT HISTORY 01/2023 – 06/2023 ( redundancy) Project Assistant (remote), Coepto Group      Project development Project coordination Customer Relationship management (CRM) Project Management Microsoft Dynamics 06/2022 – 09/2022 (temporary contract for 3 months) Italian Sales Representative (remote), Webhelp Italy      Inbound sales of mobile phones, computers, IT accessories made by a world leader brand. Handling customer inquiries related to administrative, technical issues. Generate sales by providing in-depth product knowledge on sizing, use, and performance of all IT products. Carrying out activities through various channels: telephone, chat, e-mail. Using applications necessary to manage and optimize customer service. 12/2020 - 08/2021 Emergency Services Administrator H24, Abbanoa (Temporary contract)       Handling customer interactions/triaging calls into the County Water Emergency service Provide support/knowledge first call resolution to enquiries and complaints Creating and submitting accurate workorders to dispatch technicians to water emergencies Daily consultation about scheduled work Detecting anomalies in water distribution networks using real time monitoring system Responsible for activating emergency procedures in case of human accident at Water Treatment plants 06/2019 - 10/2020 Customer Service administrator (on site and remote), Abbanoa (Temporary contract)   provide professional customer support through various channels processing new water contracts and follow up  liaising with internal departments (finance, call centre, emergency ) to be up to date and to make sure the smooth running of daily activities 02/2018 – 04/2019 Customer Care Representative, Lavadì         Providing customer support via telephone, email and live chat Handling and solving customers' complaints Being the first point of contact for our fleet and partners Coordinating with partners and the logistic team to ensure order fulfilment Back up support to other members of the team and to the CEO Working closely with the Operations team, CEO to improve service Searching new business opportunities for continuous improvement Maintains and monitors KPIs database 09/2013 – 07/2017 International Sales Administrator, Church & Dwight           Full administrative and sales support to Managers, Directors and Distributors Orders Management of high-profile corporate accounts using SAP Processes of export documents (Certificates of Origins, Legalisation and Apostille of documents) Maintains and updates sales and customer records Acts as a liason point for Export Sales Managers during their absence and at all times operates relations with customers on the basis of established supply and pricing policies Liaises with Supply Chain, Logistics, Finance to ensure timely supplies Develops monthly sales reports for the corporate Ensures sales targets are met and reports any variations Participates to international gathering with distributors Trains and mentors new staff and interns 09/2006 – 07/2013 Private Language Tutor (Italian and Spanish)  Plans, prepares and delivers language lessons one to one to facilitate learning experience 09/2002 – 06/2006 Export Sales Advisor (International), Tarkett-Marley      Receives material or samples orders; checks stock availability, processes orders within Systex using established pricing and packaging records. Acknowledges orders to the customer, in writing, confirming despatch date commitment Initiates order picking, packaging and despatching processes to ensure 100% OTIF performance Establishes forward production dates for requested items unable to be met from stock at the time of order receipts. Confirms availability date and dispatch date commitment to customer. Progresses order to completion including selection of appropriate freight services; load planning and scheduling, export, financial and legal document preparation, and customer liaison. Acts as key point of contact for the company, ensured a high standard of customer service by discussing product issues or repairs required and recommending suitable replacement goods. EDUCATION 09/2010 - 07/2013 MA: Modern Hispanic Studies University of Kent, Canterbury (UK) 09/2006 – 07/2010 BA: Hispanic Studies University of Kent, Canterbury (UK) SOFTWARE Microsoft Office (PowerPoint, Word, Excel, Access, Outlook), CRM systems (SAP), Zendesk, Slack, Isell, Trello, Confluence, Microsoft Dynamics