Elisa

 PERSONAL INFORMATION Elisa Bezzina - - Marketing and Sales/ Tourism & Aviation Industry WORK EXPERIENCE 11/2014 to 11/2016 Marketing/Sales and Traffic Agent Turkish Airlines Inc., (Malta) ▪ Customer Care ▪ Dealing with flight schedules and ensuring an on-time performance ▪ Organising and attending meetings with travel agents and directors ▪ Dealing with customer queries ▪ Check in supervision ▪ Sales and ticketing ▪ Admistrative duties ▪ Flight handling and operations 10/2012–10/2014 Check in agent Air Malta plc., (Malta) ▪ Dealing with customer queries ▪ Customer care ▪ Checking in passengers for the following airlines; Air Malta, Lufthansa, Egyptair and Monarch ▪ Booking passenger accomodation ▪ Administrative duties 06/2011–07/2011 Marketing Department Raca Ltd., (Diesel and Levi's Distributor) MCAST Training Programme, (Malta) ▪ Conducting marketing research ▪ Conducting questionnaires ▪ Media Booking ▪ Budgeting ▪ Data inputting 06/2009–07/2009 Administration Audio Visual Centre MCAST Training Programme, Gzira (Malta) ▪ Data inputting ▪ Filing ▪ Administrative duties Summer 2007 & 2008 Celio (Valletta, Malta) – Sales Assistant EDUCATION AND TRAINING 09/2010–06/2012 LCCI/MCAST Diploma in Marketing Studies NQF level 3 MCAST, Paola (Malta) ▪ Principles of marketing ▪ Advertising ▪ Selling and sales management ▪ English for business ▪ Public Relations 09/2008–06/2010 BTEC National Certificate in Business NQF Level 3 MCAST, Paola (Malta) ▪ Economics ▪ Human Resources ▪ English for Business ▪ Investigating Business Resources ▪ Effective People Communication and Information ▪ Employment Law ▪ Marketing 09/2006–06/2007 BTEC First Diploma in Electrical and Electronics Engineering NQF level 3 MCAST, Paola (Malta) ▪ Working practices in engineering ▪ PC hardware and software installation ▪ Applied electrical and mechanical science for technicians ▪ Mathematics for engineering technicians ▪ Electronic devices and communication applications ▪ Application of digital networks PERSONAL SKILLS Mother tongue(s) Maltese Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 English for Business (Distinction) C2 Italian German C1 C1 C1 C1 A2 A2 A2 A2 A1 French B2 B2 B2 B2 MATSEC O'Level B1 B1 B1 B1 B1 MATSEC O'Level Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills ▪ Good communication skills gained through my experience as a sales and marketing representative in the tourism/aviation industry. ▪ I consider communication skills as being one of my strengths ▪ Possess very well developed interpersonal and communication skills Organisational / managerial skills ▪ Capability of meeting deadlines gained through my experience as an airline representative - especially when dealing with on time flight performance Job-related skills ▪ Good command working knowledge of Microsoft Excel, Word ▪ Knowledge of sales, ticketing and check in software including: SABRE, TROYA, PICTURES, QUICKRES and SAP ▪ A can-do attitude ▪ Capable of delivering a good performance even when under pressure