Elisa Waniwan

I bring 7 years of solid experience in the BPO industry, where I have developed a strong background in customer service, data management, and client support. My responsibilities have included handling inbound calls to address customer inquiries, processing dispute filings, and providing timely updates on dispute statuses. I also managed emails using a ticketing system, ensuring accurate and up-to-date data entry, and maintaining alignment between leads and the number of client visits.

In addition to front-line support, I played a key role in assisting Tier 1 agents with escalated issues, offering guidance and solutions to ensure seamless customer experiences. I also supported clients directly with data entry tasks, processing policy endorsements, and generating insurance quotes for auto and home coverage—helping customers choose the best options based on their needs.

My experience reflects a strong ability to multitask, communicate effectively, and adapt quickly to shifting priorities while maintaining a high level of accuracy and customer satisfaction.