Elisa Passaretti
Nationality: Italian
Date of Birth: 26/02/1991
Address: Nice (France)
Contact information: +33 - |-
Working Experience
Freelance translator at Eldon Bureau Ltd, Sep 2017 - present Newcastle upon Tyne, UK
Translation of legal contracts, certificates, school diplomas. Website localisation (consumer products and tourism).
Translation of marketing material and video subtitling for international brands. Medical translation.
Customer service advisor at Leeds Building Society, Aug 2017 - Sep 2018 Newcastle upon Tyne, UK
Addressing customer needs and enquiries, processing transactions, operating customers’ accounts, till management,
educating customers on products and services, responsible for ordering and managing cash in branch, managing
complaints, daily administration tasks.
Guest service representative at Staybridge Suites, May 2017 - Aug 2017 Newcastle upon Tyne, UK
Check-in/out, answering customer queries and complaints, daily card transactions and invoicing, managing
reservations, working closely with housekeeping, maintenance and kitchen supervisors to ensure excellent customer
service.
Stewardess at Emirates Airline, Jan 2016 - Feb 2017 Dubai, United Arab Emirates
Collaborating with international crew members to provide a wide range of customer service activities, performing
safety and security duties, assisting customers with special needs, handling issues rapidly and professionally.
Education
MA Professional Translation for European Languages, Sep 2014 - Aug 2015 Newcastle University, UK
Relevant coursework: translation practice and principles, information technology for translators, liaison interpreting,
professional issues in translating and interpreting. Acquired skills: completed all assignments within the deadlines and
obtained good results and feedback.
BA English and Chinese, Sep 2010 - Aug 2013 Ca’ Foscari University of Venice, Italy
Relevant coursework: English and Chinese language, American and Chinese literature and culture, linguistics, language
acquisition and teaching.
Fundamentals of Digital Marketing, 2019, online course by Google
Skills
Languages: Italian: native. English: fluent. French: intermediate. German, Mandarin Chinese: beginner.
IT skills: Microsoft Office, SDL Trados 2019, Opera reservation system, web browsing, e-mail account managing,
social media.
Driving license: Full clean
