Elisa Maravilla

ELISA P. MARAVILLA Unit A Lot 9, Blk9, Isaiah St. Cielito Homes Subd. Camarin, Caloocan City 1400--/- --------------------------------------------------------------------------------------------------------------------- WORK EXPERIENCES General Virtual Assistant (Transaction Coordination) / Internal Sales Analyst • Outbound Appointment Setter for Realty team based in Kalamazoo, Michigan • Office Admin for Loan Company based in New York, New York • Works on nurturing New Buyer and Seller leads, Expired leads, and FSBO leads • Works as Marketing Assistant for new listings; Showing/Viewing coordinator • Works as partial Transaction Coordinator for active transactions as well as for post transaction nurturing of clients. • Assists in working for CRMs and team emails. • Lead generation and Property CRMs such as; IDX.com, Realtor.com, Trulia.com, SWMRIC.com and Zillow.com, Commissions Inc. (CINC), Realvolve, InTouch • Other applications and CRMs such as; Microsoft Office Apps, Google Apps (Drive, Gmail, Calendar and Youtube), OneDrive, CutePDF, Sentrilock.com, jotform.com, Bluehost, Animoto, showingtime.com and some WordPress maintenance tasks. • Shifts: EST – usually graveyard (office hours or depending on client’s demand) MyOutDesk.com February 2014-January 2018 ------------------------------------------------------------------------------------------------------------ Customer Service Representative (Email Support/Social Media Associate) • Responses to email inquiries after Sales for Nomorerack.com • Sends real time feedback and administration of Social Media pages of NMR • Used Zendesk application for emails, Microsoft Office Apps, and Google Apps) • Shifts: EST – usually at graveyard (24/7 Operation). Nomorerack.com July 2013-January 2014 ------------------------------------------------------------------------------------------------------------ Financial Advisor/Customer Service Representative • Processes applications and services bank accounts over the telephone (e.g. savings, credit cards, online security authentication, upsells account insurance etc.) • Microsoft Office Aps, MS-DOS and Web-based CRM Systems associated with Key fob. • Shifts: GMT – partial graveyard (24/7 Operation) HSBC Electronic Data Processing (Philippines) Inc. UP Ayala Land Technohub, Commonwealth Avenue Diliman, Quezon City - November 2011-March 2013 ------------------------------------------------------------------------------------------------------------ Customer Service Representative • Back Office Support • Processes escalations and provisioning of telecommunications services for the account of Telecom NZ-Wholesale • Microsoft Office Aps, MS-DOS, CRM Systems TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC. Level 1&2 Robinsons Place Quirino Highway cor. Maligaya Rd. Novaliches, Quezon City - September 2009-October 2011 ------------------------------------------------------------------------------------------------------------ Customer Service Representative • Inbound Sales Representative • Customer service in front line for the account of Buy.com US SPI Global formerly VENTUS ePLDT 1st Level, Bonifacio Technology Center 31st Street, cor. 2nd Avenue eSquare IT Park, Bonifacio, Global City Taguig - October 2007-April 2008 ______________________________________________________________________________ EDUCATIONAL BACKGROUND Tertiary B.S.S.E(English) Our Lady of Fatima University Quezon City, M.M. S.Y. 2016-Present (Undergraduate) B.S.Ed.(English) Ligao Community College Ligao City, Albay S.Y. 2006-07 & 2008-09 Vocational HRFS I, ANHSNFE, La Salle Greenhills Mandaluyong City S.Y. 2007-08 Secondary ONHS, Ligao City, Albay S.Y. 2005-06 Elementary CZMES, Caloocan City S.Y. 2000-01 PERSONAL INFORMATION Birth Date: June 30, 1989 Birth Place: Quezon City Civil Status: Single Citizenship: Filipino SSS#:- TIN:- PhilHealth#:-