Elisa Mana

Elisa Mana-• - • E DU C AT I ON Technical University of Munich, Munich 2020 - 2024 B.Sc Management and Technology. Bachelor of Science in Management with a specialization in Computer Engineering. Main subjects include Mathematics, Logistics and Supply Chain Management, Production Management, Accounting, Statistics, Business Law, Marketing and Innovation Management, Empirical Research Methods, Introduction to Informatics, Data Analysis and Information Engineering. PR O FE SS I ON AL E X PE RI E N CE EOS GmbH, Munich Intern E-Commerce & Digital CX • • • Supporting the transformation team in digital and CX initiatives through cross-functional collaboration and coordination with teams such as product, marketing, and sales operations. Assisting with KPI reporting and analysis, content creation and management, and new and existing feature development for the company's online store. Conducting competitive and market research to inform decision making. IDS - GmbH Analysis and Reporting Services , Munich Working Student ESG Product Development • • • 03/23 – 11/23 Worked across internal teams to deliver optimal performance to drive client growth, retention, and high levels of client satisfaction. ZEISS Group, Munich Working Student Digital Patient Interaction Services • 12/23 – 03/24 Provided assistance in project management tasks. Supported the management in the preparation of project meetings. IDS - GmbH Analysis and Reporting Services, Munich Working Student Performance Measurement • 07/2024 - Present 09/22 – 02/23 Worked across different workstreams in an agile-development environment to support and develop online and offline marketing channels. Specialized in the areas of consumer interaction, content creation, campaign management and planning, implementation and evaluation. PR O JE C T S & E X TR AC U R RIC UL A R Social Media Manager at TUfast Racing Team • Managed the team's Instagram and LinkedIn accounts • Developed engaging and relevant visual content for social media platforms • Managed community interactions • Created and managed social media content calendars SK ILL S Technical skills: Microsoft Office, Google Analytics, Hubspot, Shopify, Canva Programming skills: HTML/CSS, SQL, Python Languages: English (Fluent), Albanian (Native), German (A2), Turkish (B1), Spanish (B1) 11/23 – 07/24