Elisa Joyce Constantino

ELISA JOYCE V.CONSTANTINO •E:-P: - ABOUT ME EDUCATION My name is Joyce, I am an experience all 1999 - 2003 • Letran College around virtual assistant with a good command of the English language in both spoken and written, a fast learner, an efficient worker that focuses on quality and needs BS Psychology 2003 - 2008 • Delo Santos College BS Nursing minimal to no supervision when working. As a virtual assistant, I have done: lead generation, email management, recruitment, quality analyst. EXPERIENCE April 2018 Present Konsyg Pte Ltd Freelancer Human Resources Sspecialist/General Virtual Assistant. Sourcing, recruitment, payroll and employee relations. Create, implement and supervise policies/regulations. Email marketer. Lead generation. Sept 2018 My Cloud Crew - Present General VIrtaul Assistant • Email management, calendar management, data management, invoices, customer service and social media management. SKILLS Customer Service Quality Analyst Email Management Social Media Human Resource Administration Lead Generation Data Management EXPERIENCE May 2012 March 2018 HCL Technologies Back Office Support Coach/Quality Analyst. Credit card allocation and credit card payments – Manually deposit credit card payments from Barclay’s payments systemto PeopleSoft. Converting file from HTML format to Excel for reporting purposes. Responsible for distributing e-mail to the whole back office team and also handled QA for the back office team. E-mail support for customer service. Mainly orders, cancellation request, returns, and replacements. Orders from customers with contract (carefully validates contracts before processing). Account information such as subscription status, lists of subscriptions and contact list. General query about a certain process Assigning of online access to customers thru RAT. Website orders, Webinars, Trials, Telesales and Gratis orders. The order management specialist has the responsibility to manage reseller/distributor orders on a daily basis. Responsible for making sure that all the details are correct and accurate to avoid escalations and issues with the licenses we provide. We are the key link in communication with our customers for order/inventory questions. As a quality analyst, I am responsible for provisioning all the orders submitted/entered. To make sure that every single detail is correct before we provide access to the users on file. Jan 2010 - Wipro Ltd. Aug 2011 Senior Customer Support • Customer service, billing and subject matter expert. Oct 2007 - APAC Customer. Nov 208 Employee Relations Specialist • Handled employee relation activities, employee disputes, talent acquisition and to ensure awareness of company policies and procedures. 2007 - 2013 Freelance Freelance • Admin assistant, proofreading, sourcing, recruitment and HR administration.