Elisa Bagalawis

Elisa Bagalawis Angeles 2009-- Work Experience Alorica Customer Service Speciallists Alorica - Clark Freeport Zone February 2014 to January 2021 • Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives Collection Specialist Iqor - Clark Freeport Zone June 2013 to February 2014 • • • • • • • • Identify outstanding account receivables Investigate historical data for debts and bills Take actions in order to encourage timely payments Process payments and refunds Resolve customer credit issues Contact clients and discuss their overdue payments Update account status records Prepare and present reports on collection activities and progress junior role and report directly to the Warehouse Manager Cyber FULLMENT ASSOCIATES March 2009 to 2010 March- Fulfillment Associates fulfill basic warehousing and stock order duties. They are responsible for offloading merchandise trucks, deciphering work orders, locating stock, and packing items for shipment. They act in a junior role and report directly to the Warehouse Manager Education Computer Programming Holy Angel University June 1998 to 2000 Skills • Skill in the use of personal computers and related software applications. • Ability to communicate effectively, both orally and in writing. • Knowledge of customer service standards and procedures. • Ability to process computer data and to format and generate reports. • Knowledge of procedures and documentation for the processing and placement of retail • customer orders. • Ability to analyze and solve problems. • Skill in examining and re-engineering operations and procedures, formulating policy, and • developing and implementing new strategies and procedures. • Ability to Use Positive Language • Clear Communication Skills